Public Safety

Accountability Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
  • Demonstrates reliability and accepts responsibility for results.
  • Completes assigned tasks and responds to calls for service in a timely and efficient manner.
  • Sets high personal and professional standards for self and maintains confidentiality at all times.
  • Takes initiative to identify weaknesses and make improvements
  • Makes maximal use of human and material resources in case management.
  • Sets high standards and acts as a role model.
  • Assesses multiple demands and priorities and identifies necessary resources to handle critical work demands.
  • Reassesses expectations and goals to achieve desired results.
  • Assumes responsibility for achieving departmental goals and for staff actions.
Adaptability Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
  • Demonstrates flexibility and responds professionally to changing environment, situations and workload.
  • Establishes priorities to determine type of response.
  • Gathers all information quickly and makes appropriate decisions based upon each individual situation.
  • Monitors changing workload and calls for service, refocusing priorities to achieve unit goals.
  • Recommends changes in procedures to ensure ability to respond effectively to emergent situations.
  • Balances university initiatives with unit goals and provides direction for implementing necessary changes.
  • Motivates staff to respond constructively to change.
  • Implements changes to maintain and improve performance and to meet goals.
Communication Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
  • Asks questions in order to understand the situation and relays information clearly to the appropriate party.
  • Evaluates situation and uses appropriate interview or conflict resolution techniques to obtain necessary information.
  • Evaluates and interprets information and documents information and actions in concise reports
  • Ensures staff is informed of relevant issues and concerns.
  • Clearly communicates objectives and ensures that each staff member understands them and follows through in order to achieve goals.
  • Sets communication standards and policies for unit and keeps staff informed.
  • Ensures community is informed of public safety issues and policies.
Customer/Quality Focus Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
  • Demonstrates courtesy, sensitivity and politeness when dealing with the community.
  • Asks questions to determine customer's needs and handles or directs to appropriate resource.
  • Maintains high standards of customer service.
  • Solicits and reviews customer feedback, making adjustments to better meet customers' needs.
  • Schedules personnel to provide quality services.
  • Keeps victim, reporting party and/or complainant informed of status of case.
  • Establishes and promotes high standards.
  • Reviews quality standards, incorporating customer feedback, and recommends improvements accordingly.
  • Anticipates public's needs and allocates personnel and resources to provide quality service.
Inclusiveness Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
  • Treats others equally and with dignity, trust and respect.
  • Shows sensitivity to all ideas, perspectives and backgrounds; recognizes differences and adapts approach to suit the person/situation.
  • Trains others to respond appropriately in diverse situations.
  • Demonstrates inclusiveness in services provided to the community.
  • Manages strengths, talents and needs of all individuals to achieve goals.
  • Fosters an environment where diversity is valued.
  • Stays in touch with employees at all levels of the organization.
Occupational Knowledge/Technology Orientation Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
  • Demonstrates proficiency in use of common tools, technology and techniques and knowledge of campus environment.
  • Seeks to improve skills and knowledge using current technology and other available resources.
  • Maintains mandated level of certification, training and knowledge of rules and regulations, policies and procedures and legal and safety requirements.
  • Provides opportunities for training on relevant technology and techniques.
  • Reviews the proper use of tools and technology and makes recommendations for change as appropriate.
  • Researches trends and recommends new technology.
  • Provides direction, opportunities and resources to facilitate learning and dissemination of information.
Team Focus Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
  • Works as a team member, putting team goals before personal goals.
  • Performs assigned duties and communicates status of progress to other team members.
  • Coordinates team activities and makes sure the team completes objectives on time.
  • Affirms importance of all team members and values their contributions.
  • Defines objectives for team projects and organizes effective teams that draw upon the talents of each member.
  • Commands the resources necessary to perform team functions and accomplish goals.
Leadership Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
  • Provides clear instructions to achieve day-to-day operational goals.
  • Takes a proactive approach when making community contacts.
  • Mentors others to accomplish unit goals, adapting leadership style to a variety of people and situations.
  • Takes responsibility for making decisions.
  • Keeps staff well informed of important issues.
  • Develops unit goals and generates support to further the university's mission
  • Effectively delegates work by clearly communicating scope, expectations and priorities.