Accountability
Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.- Complies with NCAA rules and regulations.
- Work is performed within deadlines.
- Acts to minimize errors and maintain high quality.
- Understands department/program goals when performing work.
- Achieves established goals.
- Accepts standards and practices of regulatory agencies.
- Responsibly uses financial, physical and human resources.
- Sets high standards for self and others.
- Makes ethical decisions regarding quality of service.
- Ensures that goals and directions of department/program align with University goals.
- Acts as advocate for needed resources.
- Takes responsibility for overall quality of department/program work.
Adaptability
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.- Displays: control and flexibility in complex, ambiguous or stressful situations.
- Accepts new responsibilities as assigned.
- Willing to work outside of normal routine and adapts to changes in environment.
- Handles changes in priorities and organizes workload.
- Trains or mentors others in complex situations.
- Displays creativity in initiating new projects.
- Effectively gives input in initiating new projects.
- Changes programming/system based on feedback, experience or evaluation.
- Adapts departmental/program plans to respond to organization or environment.
- Modifies strategies to ensure success.
- Recommends and develops policies for department/program.
- Recommends and develops the design of new projects.
Communication
Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.- Speaks and listens effectively when utilizing two way communications.
- Gains clarification of assignments.
- Adjusts communication style to situation and audiences.
- Is receptive to creative criticism/suggestions.
- Writes persuasively in a clear, concise and grammatically correct manner.
- Effectively generates documents in sufficient detail to clearly communicate scope and intent of project.
- Develops communication strategy to meet departmental/program goals.
- Responds effectively to unanticipated questions.
- Effectively communicates and secures commitment to department/program strategic objectives.
- Interprets University goals and designs applicable department/program projects/initiatives.
- Implements internal communication strategies that support the information needs of employees at all levels of the organization.
Customer/Quality Focus
Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.- Places high priority on customer satisfaction.
- Builds/maintains positive rapport with customers.
- Follows directions in maintaining a fun, safe, clean and accessible environment.
- Protects University's interest/images while satisfying customer demands.
- Manages facilities and environment so they are inviting to customers.
- Recommends "state‑of‑the art" equipment and modifications of facilities.
- Enhances programs and services in response to customer evaluations and assessments.
- Handles customer concerns/questions and resolves conflict in a professional manner.
- Ensures programs and services meet customer needs.
- Reviews quality standards and recommends improvements.
- Seeks sufficient resources to maintain high level of quality.
Inclusiveness
Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.- Respects and appreciates individual differences.
- Understands and supports the University's Equal Opportunity and Affirmative Action policies.
- Shows sensitivity to the needs and concerns of others.
- Demonstrates openness to new ideas or ways of accomplishing tasks.
- Fosters a friendly, knowledgeable and identifiable staff.
- Maintains safe and accessible facilities.
- Provides appropriate training opportunities in inclusiveness.
- Provides opportunities for all organizational levels to contribute ideas.
- Creates a hospitable and inclusive environment.
- Proactively works to achieve inclusiveness and diversity in department/programs.
- Encourages involvement in and support of public service initiatives.
Occupational Knowledge/Technology Orientation
Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).- Improves techniques to gain a competitive edge.
- Attends workshops and seminars to gain knowledge in professional area.
- Considers safety issues.
- Attains and maintains certification, licenses, academic and other credentials appropriate for one's field.
- Ensures employee knowledge, skills and abilities are expanded and used to help others.
- Stays informed about new developments, specifically regarding key competitors and vendors and serves as resource for profession.
- Increases expertise in the application of hardware, software and equipment to improve productivity and/or enhance processes.
- Creates new technology or training techniques to improve athletes/participants performance, fitness or experience.
- Creates new ideas and initiatives.
- Seeks the resources needed to accomplish departmental/program goals and strategies.
- Fulfills university expectations by effectively contributing to the hiring and retention of knowledgeable employees.
Team Focus
Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.- Assumes responsibility for individual role and how it supports the team.
- Understands and supports team goals.
- Contributes efforts to the teams overall goals.
- Contributes to team achievement by demonstrating flexibility and willingness to take on additional duties.
- Provides services and relationships toward the community.
- Shares resources with others in an effort to facilitate project completion.
- Acknowledges and praises the individual and collective success of the team.
- Creatively brings resources together to meet the team objectives.
- Proactively involves other individuals, teams, departments, and functions to solve problems and achieve results that meet the needs of the whole organization.
- Focuses on common goals of the University while leading and fostering an environment conducive to team work.
- Demonstrates understanding of everyone's abilities, accomplishments and limitations to maximize productivity and satisfaction.
Leadership
Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.- Keeps staff informed about important issues.
- Responds to employees' questions/concerns in a non‑judgmental and non‑threatening manner.
- Takes personal responsibility to obtain supervisory skills.
- Complies with the University's equal opportunity policies.
- Takes responsibility and provides resources to help employees reach their goals.
- Utilizes leadership style appropriate to the situation.
- Encourages staff training and development.
- Delegates by clearly communicating scope, expectations and priorities.
- Seeks resources to help employees reach their goals.