Accountability
Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
Manages time well.
Meets established deadlines and goals and effectively communicates progress to supervisor.
Behaves honestly and candidly.
Accepts responsibility for results.
Effectively documents operational procedures.
Performs in accordance with professional standards.
Accepts responsibility for self development.
Assumes responsibility for project and process outcomes.
Advocates for needed resources.
Assesses multiple demands and competing priorities and identifies necessary resources to handle critical work demands.
Ensures resources are available to efficiently accomplish work.
Demonstrates consistent focus on minimizing expenses while maximizing results.
Sets and maintains high standards of ethics and performance.
Adaptability
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Changes behavior in response to feedback.
Willingly works outside of ordinary routine.
Learns from experience.
Appropriately handles difficulties or problems that arise from unexpected technical obstacles.
Functions effectively in ambiguous, complex or stressful situations.
Demonstrates willingness to adapt plans to new opportunities.
Willingly works outside of ordinary routine.
Helps others adapt to changes through training and setting a positive example.
Implements new departmental directives.
Effectively manages in an environment where change is continuous.
Adapts departmental plans to respond to organizational, technical or environmental changes.
Actively seeks out new and innovative ideas.
Advocates proactive change in the system.
Communication
Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Listens to others with intent to understand needs.
Conveys sufficient and accurate information to ensure service is delivered on time.
Keeps others informed of work activities, customer problems and needs.
Uses appropriate technical terminology in all communications.
Shares information with customers and co-workers.
Translates technical information into clear and concise messages for non-technical audiences.
Organizes information and presents it in a clear, concise and grammatically-correct manner.
Seeks evaluation and feedback from colleagues.
Adjusts communication style to suit audience and situation.
Acts as a conduit among organizational levels to ensure everyone is informed of initiatives.
Communicates complex information and instructions clearly.
Effectively uses all resources to gather information for reports, proposals and other documents.
Communicates goals and mission of university, campus and department to employees.
Presents information effectively to a variety of audiences.
Demonstrates effective writing skills in reports and other documents.
Customer/Quality Focus
Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Respond to university and community inquiries in a timely, courteous and positive manner.
Determines and identifies problems.
Routinely follows through to ensure needs are met.
Understands and conveys department style and mission to the customer.
Makes suggestions for improving customer service.
Follows through with customers regarding needs.
Coordinates internal resources to ensure problem is solved.
Prioritizes allocation of resources.
Anticipates problems and needs of customers.
Maintains positive relationships with customers.
Implements and monitors standards of quality and service.
Networks with university and community customers to ensure continued support.
Meets long-term needs of customers.
Determines standards of quality and service.
Inclusiveness
Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
Treats others with dignity, trust and respect.
Shows sensitivity to the needs, concerns and opinions of others.
Demonstrates openness to new ideas and methods of completing task.
Enables others to participate as productive members of the team.
Seeks input from others with diverse backgrounds.
Gains the respect of people from diverse backgrounds.
Evaluates different viewpoints to solve problems.
Assembles teams of individuals with diverse backgrounds and viewpoints.
Cultivates a diverse network to ensure success of long range goals.
Stays in touch with employees at all levels of the organization.
Encourages and promotes workforce diversity.
Ensures diversity of programming and community input.
Occupational Knowledge/Technology Orientation
Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
Effectively uses occupational aptitude, knowledge and technology to carry out assigned duties.
Offers suggestions for improvement in production processes.
Accepts responsible for self-development of technical and other skills.
Adapts to changes in technology within the work environment.
Keeps current with new technology and determines practical applications.
Acts as a technical resource to others; trains and shares new technology and processes with others.
Demonstrates creativity in using all available resources to carry out assignments.
Makes recommendations for acquisition or application of new technology.
Determines use of new technology.
Keeps current on professional and technical developments and trends in the industry.
Promotes department's expertise as a tool to develop the university as a whole.
Approves the acquisition of new technology.
Keeps current on professional and technical developments and trends in the industry.
Team Focus
Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
Contributes fair share of effort toward team goals.
Shares resources with others.
Puts team goals before personal goals.
Approaches projects with a team orientation.
Welcomes and supports new members of the team.
Responds to the requests and needs of other team members and welcomes input.
Values and encourages the contributions of all members.
Assists team members in dealing with conflict.
Informally recognizes contributions of team members.
Develops team “esprit de corps.”
Formally and informally recognizes individual and collective accomplishments.
Focuses on the common goals of the department, campus and university.
Leadership
Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
Gains the attention and respect of others.
Wins the support of others.
Follows through on commitment.
Resolves conflict and moves quickly to confront direct reports of problems
Responds to all employees' questions and concerns.
Provides mentoring opportunities to enhance skills and development.
Picks up on symptoms of problems.
Adapts communication style to a variety of people and situations.
Effectively delegates by clearly communicating scope, expectations and priorities.
Engenders trust by keeping others informed.
Takes responsibility for making tough decisions.
Keep staff well informed of important issues, adapting leadership styles as needed.
Actively promotes positive department image through university relations and community relations.
Creates opportunities for professional growth and development to enhance performance and multifunctional skills.