Accountability
Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.- Demonstrates personal responsibility for maintaining safe and sanitary conditions.
- Successfully completes assigned tasks and meets project deadlines by managing time and priorities.
- Takes personal responsibility for interacting with co-workers and customers in an honest, ethical and fair manner.
- Ensures presentation of products and work conditions meet highest quality and safety standards.
- Follows up when situation changes.
- Resolves issues regarding resources availability and use resources in a cost-effective manner.
- Sets policies, procedures, and quality standards for self and others to ensure goals and directions align with University goals.
- Assesses multiple demands/competing priorities and identifies necessary resources to handle critical work demands.
- Takes responsibility for all decisions and actions of staff.
Adaptability
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.- Demonstrates willingness and flexibility to work outside normal schedule, routines, and duties.
- Handles change in priorities as workload fluctuates with proper training and experience.
- Adapts well to changes in job duties and responsibilities.
- Provides or assists with training to help others adapt to change.
- Assists others in transition and demonstrates easier ways to complete assigned tasks.
- Recommends strategies to address changes affecting unit.
- Evaluates and initiates actions to adjust department procedures to meet departmental and University goals.
- Maintains flow of information to avoid stressful situations and ease transition to change.
- Look for ways to teach staff additional skills.
Communication
Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.- Relays information and concerns to supervisor or appropriate personnel.
- Obtains clarification of instructions as needed.
- Interacts appropriately with customers, coworkers, and managers.
- Communicates across functional boundaries to ensure completion of work.
- Ensures information is communicated in a clear and accurate manner through proper channels.
- Consults resources to obtain information regarding changes.
- Adjusts communication style to meet the needs of different people and situations.
- Takes a proactive approach to conflict resolution.
- Provides clear/concise instructions and responds appropriately to questions and concerns.
- Initiates measures to improve communication throughout the unit.
- Supports information sharing across business levels, functions and organizational boundaries.
Customer/Quality Focus
Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.- Maintains positive relationship with customer, treating customer with respect and concern.
- Places a high priority on customer satisfaction.
- Relays customer feedback to proper personnel.
- Clarifies expectations and monitors employees to build and maintain customer satisfaction.
- Works to improve quality of product and service and ensures sufficient resources exist to maintain a high level of quality.
- Responds to customer questions or concerns regarding the progress of projects or resolutions of problems.
- Sets quality standards and takes responsibility for overall quality of department work.
- Anticipates and responds to customer needs and concerns.
- Promotes positive public relations with customers.
Inclusiveness
Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.- Treats individuals with dignity and respect.
- Demonstrates openness to new ideas or methods for accomplishing job tasks.
- Demonstrates sensitivity to the needs and concerns of others.
- Respects and appreciates individual differences.
- Seeks out and suggests new ideas and methods.
- Maintains contact with employees at all levels of the organization.
- Encourages and ensures staff respects diversity.
- Facilitates training of new ideas and methods.
- Works to achieve diversity through hiring practices.
- Provides opportunities for all individuals to contribute to unit decisions, goals and objectives.
Occupational Knowledge/Technology Orientation
Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).- Demonstrates ability to follow instructions and maintain consistency in quality and quantity of work.
- Takes advantage of opportunities for additional training to improve performance.
- Operate/maintain equipment and adjust procedures to incorporate new equipment.
- Maintain state and local certifications appropriate to food handling (guidelines such as HACCP).
- Becomes involved with outside sources, including serving on committees, to keep abreast of current trends and changes in the industry.
- Increases expertise in the application of technology.
- Ensures adequate training of personnel on operation of equipment and implementation of new procedures.
- Develops and implements procedures to follow state and local guidelines and enhance operations.
- Provides opportunities for staff to obtain additional training and encourages participation on University committees.
- Maintains contact with industry through networking, trade shows, and periodicals to stay abreast of changes in automation, recipes, production processes and costs.
- Serves on University and external committees to share and remain up to date about new developments within the industry.
Team Focus
Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.- Contributes fair share of effort to team's work
- Understands, supports and demonstrates commitment to team goals.
- Demonstrates willingness to assist in other areas of need to accomplish broader goals.
- Approaches projects with team orientation in order to achieve common goals.
- Provides input in the development of team goals.
- Increases understanding of team abilities, accomplishments and limitations to maximize productivity and satisfaction.
- Bring people and resources together to meet team objectives.
- Responds to team conflict situations that inhibit the accomplishment of team goals.
- Values contribution of all employees and ensures employee involvement.
- Identifies and clearly communicates department/team goals and objectives.
- Foster an environment that encourages positive interactions among team members.
Leadership
Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.- Is aware of departmental goals and takes action to achieve these goals.
- Accepts responsibility and is accountable for job duties and performance.
- Gains support of others through leading by example.
- Motivates others to achieve departmental goals.
- Holds self and others accountable for assigned responsibilities and commitments.
- Adapts leadership style to a variety of people and situations.
- Establishes attainable/meaningful departmental goals and works with staff to achieve them.
- Maintains and oversees all resources, resolving any problems.
- Delegates work to others by clearly communicating scope, expectations and priorities.