Accountability
Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
Performs job tasks proficiently as assigned.
Clarifies and asks appropriate questions to enable timely and accurate completion of tasks.
Accepts responsibility for results.
Performs tasks independently.
Identifies cost-effective ways to perform tasks.
Accepts responsibility for consequences of decisions.
Analyzes and recommends cost-effective ideas and work processes.
Accepts responsibility for decisions and actions of immediate work team in the completion of duties.
Develops and implements new work processes which will improve efficiency, cost effectiveness and quality.
Assumes responsibility for all decisions and actions or inaction of staff involved with delivery of products or services to customers.
Adaptability
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Demonstrates willingness to work outside of routine responsibilities and adapt to changes in work processes, priorities, vendors and technology.
Learns quickly and/or finds new ways to perform job duties.
Adapts quickly and leads change in work processes, priorities, vendors and technology.
Helps others adapt to change through training or example.
Identifies skill or ability gaps caused when change occurs and recommends ideas for closing these gaps.
Monitors and adjusts priorities on jobs and tasks.
Ensures that resources are available for staff to learn and adapt to changes in work processes, vendors and technology.
Plans for upcoming changes in work tasks, priorities, vendors and technology.
Communication
Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Obtains clarification of instructions or assignments as needed.
Communicates and interacts appropriately with others.
Informs appropriate individual (supervisor, co-worker or customer) of the status of the job, order or task.
Listens actively (focuses on speaker, confirms understanding, notes emotional state of speaker) to customers and co-workers in order to understand the job, task or project or to resolve problems.
Communicates across functional and departmental boundaries (e.g. communicates changes requested by customer mid-process to all impacted or relays special instructions or unique situations to others) to ensure successful completion of work.
Gives instructions in a clear, detailed and direct manner by appropriate means and verifies understanding.
Delivers information in a manner consistent with the nature of the message and appropriate to intended recipients.
Organizes information and presents it in a clear, concise grammatically correct manner in reports, meetings and presentations.
Customer/Quality Focus
Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Understands customers' needs.
Treats customers' needs as the top priority.
Responsible for accuracy and quality of product or service provided.
Anticipates customers' needs.
Assists customers in determining the appropriate product or service level needed.
Responds quickly to customers' specialized or customized requirements using internal resources.
Is honest and clear with customers about the type of services provided.
Explains scheduling or quality concerns to customer or supervisor and suggests resolutions that result in customer satisfaction.
Ensures that staff places the highest priority on serving customers.
Obligates the department to meet special or rush requests and applies internal and external resources to meet customer requirements.
Seeks and responds to customer feedback.
Inclusiveness
Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
Respects and appreciates individual differences in perspective and background.
Shows sensitivity to the needs, concerns and opinions of others.
Encourages participation by all team members.
Uses different viewpoints to solve problems.
Recognizes the diverse talents and skills of individuals and builds on their strengths.
Fosters a positive and open work environment.
Provides opportunities for diverse individuals to successfully contribute to departmental goals.
Values and rewards efforts to enhance diversity and promotes team unity.
Occupational Knowledge/Technology Orientation
Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
Demonstrates knowledge of equipment operation and work procedures.
Seeks opportunities to increase knowledge from more experienced co-workers.
Demonstrates in-depth knowledge of equipment operation and work processes and procedures.
Trains and shares knowledge of equipment operation and maintenance or work processes and procedures.
Adequately performs minor repairs and preventative maintenance on equipment.
Provides recommendations and feedback on plans to purchase new equipment or implement new processes and procedures.
Learns new equipment operation and work processes and assists in training staff.
Seeks and recommends continuous learning or training.
Demonstrates general knowledge of equipment capabilities in order to schedule production and delivery.
Demonstrates general knowledge of equipment capabilities in order to research, justify and request new equipment purchases, create production reports, perform cost analysis and calculate depreciation factors.
Plans work processes and implements equipment usage.
Team Focus
Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
Participates in and shares ideas for change, innovation and improvement of team output.
Understands and performs role that supports team goals.
Understands other team members' roles and assists as needed.
Demonstrates team-building skills.
Identifies or distinguishes work tasks utilizing the strengths of team members.
Supports others to enhance team performance.
Identifies and verbalizes collective goals of team.
Coaches and motivates team to perform work in a manner consistent with departmental goals.
Leadership
Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
Treats co-workers with respect.
Mentors new employees.
Displays leadership qualities in performance of tasks and personal actions.
Demonstrates commitment to unit goals.
Develops knowledge, skills and abilities of others through work assignments and responsibilities.
Keeps staff informed of job or task changes.
Effectively delegates work by clearly communicating scope, expectations and priorities.
Gains respect of staff and takes a stand on important issues.
Serves as a role model and innovator for the unit.
Makes effective, timely decisions based upon thoughtful input and research resulting in cost or time savings or improvements to the workplace.
Recognizes and rewards employees for their contributions.