Customer Service Survey

We would like to know how well we are serving our customers and would appreciate it if you would take a few moments to complete this survey. Please feel free to make comments or suggest improvements. There is space below to provide your name, however, if you do not provide your name this survey will be completely anonymous.


Only have a minute? Provide us your feedback in this one question!
How would you consider your complete experience with the Benefits office?
OutstandingGoodSatisfactoryPoorVery Poor
Overall experience

Do you have a few more minutes? Please answer the questions below and let us know how we're doing.

My interaction was:
Select the choice that best describes your answer:
Strongly AgreeAgreeDisagreeStrongly Disagree
During my interaction, I was greeted in a way which made me feel welcome:
The staff member I interacted with exhibited a solid understanding of my question:
The staff member listened and was patient throughout our conversation:
The staff member was courteous, respectful and professional when assisting me:
My situation was handled promptly:
Date of interaction:
Note: While providing your name is not mandatory, providing your name or department will help us analyze the results and target areas for improvement.