NU Values Program Overview
Job Families What is a Job Family? List of Job Families	Terminology/FAQ's Glossary of Terms FAQ's	Performance Engagement What is Performance Engagement?
Forms Salary Determination Job Description/Requisition (PeopleAdmin)	Compensation Staff Compensation NU Values Pay Structures Compensation Guidelines Salary Decision Guide	Core Competencies What are Core Cempetencies? List of Core Competencies
Job Analysis What is Job Analysis? Master Matrix Zone Assignment Matrix Factor Definitions Guidelines for Completing the Job Description	Policies/Procedures University-Wide NU Values Administration Policy Salary Administration Policy - Office/Service and Managerial/Professional	Key Behaviors What are Key Behaviors? Administrative & Business Operations Advising, Career & Student Services Facilities Planning & Operations Educational & Outreach Programs Food Service & Dietary Healthcare Information Technology Library Services Materials Management & Print Production Museum & Arts Public Relations, Marketing & Development Public Safety Research and Agriculture Sports and Recreation Television, Radio and Video Production Key Behaviors for All Families

Key Behaviors - Administrative & Business Operations

• Demonstrates initiative and responsibility for individual performance to get the job done under direct supervision.
• Completes assigned tasks in a timely and efficient manner.
• Performs assigned tasks with reliability, honesty, and discretion.
• Follows through on commitments and meets assigned deadlines.
• Demonstrates knowledge of and adheres to laws, policies and regulations.
• Establishes priorities and uses available resources effectively in own job.
• Seeks and accepts additional responsibilities under general supervision.
• Uses independent judgment in completing tasks and meeting deadlines and manages occasional priority changes.
• Evaluates available resources and recommends most efficient uses.
• Demonstrates ability to carry out sensitive tasks with discretion and confidentiality.
• Sets, clarifies and monitors workload progress.
• Implements laws, policies and regulations and monitors compliance.
• Establishes priorities, monitors and makes recommendations within the department.
• Determines best method of completing tasks with minimal or no supervision.
• Anticipates needs, establishes objectives, and delegates tasks.
• Manages multiple resources and determines most efficient use.
• Is recognized and respected for honesty, discretion and empathy in completing all tasks.
• Sets goals and accepts responsibility for accomplishing them.
• Interprets, designs and accepts responsibility for policies and processes.
• Establishes priorities and allocates resources in a cost-effective manner in interdepartmental contexts.

• Identifies problems, practices good judgment, and confers with appropriate personnel, if necessary, to resolve them.
• Seeks directions, responds positively and readily adapts to a change in the work environment.
• Assimilates competing needs and adjusts individual priorities.
• Recognizes and adjusts to needed changes.
• Displays control and flexibility in ambiguous or stressful situations.
• Anticipates change, recommends responses and assists with implementation.
• Identifies options and makes recommendations to meet competing needs.
• Anticipates and implements changes in priorities to meet demands and adjusts to new responsibilities and tasks.
• Models a diplomatic approach when responding to conflict.
• Acts as a change agent through adapting/implementing appropriate changes.
• Balance and prioritizes competing needs and demonstrates/promotes flexibility in a changing environment

• Demonstrates a basic understanding of the assigned area.
• Effectively gathers and processes information.
• Projects a calm and helpful attitude to all customers.
• Delivers information in a clear, concise and positive manner.
• Adjusts communication style to suit situation and audiences.
• Demonstrates a working knowledge of the campus community.
• Communicates effectively with others conveying general information and alternatives.
• Listens carefully and asks appropriate questions, directing or referring customers' to appropriate personnel if needed.
• Assimilates information and communicates alternatives.
• Demonstrates extensive knowledge of the campus community and the general community.
• Interprets complex information and adjusts communication styles to situations and audiences.
• Uses all interpersonal (listening, oral and written) skills to address customers' needs quickly and efficiently.
• Assimilates information from all levels and adapts departmental plans in response to that information.
• Fosters an environment conducive to open communications among all levels.
• Effectively communicates and secures commitment to department's or program's strategic objectives.

• Provides positive customer service and satisfaction in a responsive, accurate and timely manner.
• Consistently follows established policies, procedures, and guidelines for the benefit of the customer.
• Takes responsibility for addressing customer requests and follows through to resolution.
• Clarifies customers' needs and takes responsibility for addressing them.
• Ensures that the standards of quality service are met and trains others in them.
• Optimally addresses multiple, and sometimes competing customer needs.
• Recognizes and takes initiative to resolve problems.
• Anticipates and responds to customers' needs in an appropriate manner.
• Maintains quality service standards and recommends improvements.
• Continually explores and appropriately implements new ways to support customers and improve quality.
• Adapts services as customers' needs and technologies evolve.
• Establishes the service philosophy for the organization.

• Affirms the importance of each individual, treating them with dignity, trust and respect.
• Adheres to diversity policies.
• Presents an open, hospitable and welcoming attitude toward all customers and members of the unit, university and community.
• Demonstrates an appreciation of the cultural differences and concerns of others.
• Models/promotes inclusive behavior when interacting with staff, students and the community.
• Guides and encourages others in and provides opportunities for inclusiveness training and education.
• Models inclusive behavior when interacting with staff, students and the community.
• Encourages and incorporates different points of view and creative approaches.
• Ensures compliance with diversity policies and balances the needs of diverse groups.
• Exemplifies inclusiveness through own actions and organizational mission.

• Demonstrates competency with available technology and office equipment.
• Is receptive to recommendations to improve personal and professional skills and job knowledge.
• Solves problems where precedents exist or refers appropriately.
• Attends professional development opportunities as job requires.
• Applies technical skills or procedures to perform complex tasks.
• Identifies opportunities for improving personal and professional work skills and job knowledge.
• Independently and proficiently applies occupational knowledge and skills in area of expertise.
• Participates in and recommends professional development opportunities.
• Recognizes opportunities for change and introduces new initiatives.
• Investigates and implements new or available technology to improve work performance.
• Facilitates and researches opportunities for personal and professional development.
• Adopts technological advancements and facilitates mastery of occupational skills.
• Determines needs and provides professional development opportunities.
• Encourages innovative ideas and initiatives to align departmental goals and objectives with those of the university.

• Demonstrates cooperation and an understanding of who the team is within an immediate area (co-workers).
• Provides input on goals, commits to and supports team goals.
• Participates in efforts to achieve team goals.
• Participates and demonstrates flexibility in discussions about meeting team objectives.
• Demonstrates cooperation and an understanding of who the team is at all levels on a campus wide basis.
• Facilitates and coordinates team efforts beyond the assigned area and mentors or volunteers as permitted.
• Coordinates and recognizes efforts to achieve team goals.
• Commits to and recommends team goals.
• Values the contribution of all team members.
• Demonstrates cooperation and an understanding of who the team is at all levels within and beyond the campus community.
• Ensures team efforts are pursued.
• Functions as a team leader, providing guidance, delegating responsibility and recommending methods of accomplishing given goals.
• Provides guidance, delegates responsibility and ultimately approves methods of accomplishing given goals.
• Accepts responsibility for implementation of team goals.
• Ensures team cohesiveness to achieve goals common to the department, campus and university.

• Demonstrates a willingness to assist others.
• Takes initiative, responsibility and risks to meet goals by volunteering for additional duties and assignments.
• Exhibits trust and fairness in individual actions.
• Supports the vision and direction provided.
• Mentors new employees.
• Takes extra initiative to resolve problems or concerns.
• Accepts leadership roles and carries out sensitive tasks.
• Encourages trust and fairness in others.
• Monitors and suggests changes in the vision and direction.
• Delegates work to others with regards to their individual abilities.
• Diffuses potential difficulties and takes steps toward workable solutions, using face-to-face communication whenever necessary.
• Recognizes and nurtures leadership potential in others through motivating, mentoring, supporting and creating a positive attitude in others.
• Sets standards and act as a role model for others.
• Develops vision and directs it in support of the university's mission and goals.
• Effectively delegates by clearly communicating scope, expectations, and priorities.