Key Behaviors - Public Safety
Accountability – Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner. |
- Demonstrates reliability and accepts responsibility for results.
- Completes assigned tasks and responds to calls for service in a timely and efficient manner.
- Sets high personal and professional standards for self and maintains confidentiality at all times.
- Takes initiative to identify weaknesses and make improvements
- Makes maximal use of human and material resources in case management.
- Sets high standards and acts as a role model.
- Assesses multiple demands and priorities and identifies necessary resources to handle critical work demands.
- Reassesses expectations and goals to achieve desired results.
- Assumes responsibility for achieving departmental goals and for staff actions.
Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. |
- Demonstrates flexibility and responds professionally to changing environment, situations and workload.
- Establishes priorities to determine type of response.
- Gathers all information quickly and makes appropriate decisions based upon each individual situation.
- Monitors changing workload and calls for service, refocusing priorities to achieve unit goals.
- Recommends changes in procedures to ensure ability to respond effectively to emergent situations.
- Balances university initiatives with unit goals and provides direction for implementing necessary changes.
- Motivates staff to respond constructively to change.
- Implements changes to maintain and improve performance and to meet goals.
Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. |
- Asks questions in order to understand the situation and relays information clearly to the appropriate party.
- Evaluates situation and uses appropriate interview or conflict resolution techniques to obtain necessary information.
- Evaluates and interprets information and documents information and actions in concise reports
- Ensures staff is informed of relevant issues and concerns.
- Clearly communicates objectives and ensures that each staff member understands them and follows through in order to achieve goals.
- Sets communication standards and policies for unit and keeps staff informed.
- Ensures community is informed of public safety issues and policies.
Customer/Quality Focus – Anticipates and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers. |
- Demonstrates courtesy, sensitivity and politeness when dealing with the community.
- Asks questions to determine customer's needs and handles or directs to appropriate resource.
- Maintains high standards of customer service.
- Solicits and reviews customer feedback, making adjustments to better meet customers' needs.
- Schedules personnel to provide quality services.
- Keeps victim, reporting party and/or complainant informed of status of case.
- Establishes and promotes high standards.
- Reviews quality standards, incorporating customer feedback, and recommends improvements accordingly.
- Anticipates public's needs and allocates personnel and resources to provide quality service.
Inclusiveness – Interacts appropriately with all business and community partners and members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view. |
- Treats others equally and with dignity, trust and respect.
- Shows sensitivity to all ideas, perspectives and backgrounds; recognizes differences and adapts approach to suit the person/situation.
- Trains others to respond appropriately in diverse situations.
- Demonstrates inclusiveness in services provided to the community.
- Manages strengths, talents and needs of all individuals to achieve goals.
- Fosters an environment where diversity is valued.
- Stays in touch with employees at all levels of the organization.
Occupational Knowledge/Technology Orientation – Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment and processes). |
- Demonstrates proficiency in use of common tools, technology and techniques and knowledge of campus environment.
- Seeks to improve skills and knowledge using current technology and other available resources.
- Maintains mandated level of certification, training and knowledge of rules and regulations, policies and procedures and legal and safety requirements.
- Provides opportunities for training on relevant technology and techniques.
- Reviews the proper use of tools and technology and makes recommendations for change as appropriate.
- Researches trends and recommends new technology.
- Provides direction, opportunities and resources to facilitate learning and dissemination of information.
Team Focus – Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust and commitment. |
- Works as a team member, putting team goals before personal goals.
- Performs assigned duties and communicates status of progress to other team members.
- Coordinates team activities and makes sure the team completes objectives on time.
- Affirms importance of all team members and values their contributions.
- Defines objectives for team projects and organizes effective teams that draw upon the talents of each member.
- Commands the resources necessary to perform team functions and accomplish goals.
- Focuses on common goals of the university while leading and fostering an environment conducive to team work.
Leadership – Communicates personal vision and the university's vision in ways that gain the support of others. Mentors, motivates and guides others toward goals. |
- Provides clear instructions to achieve day-to-day operational goals.
- Takes a proactive approach when making community contacts.
- Mentors others to accomplish unit goals, adapting leadership style to a variety of people and situations.
- Takes responsibility for making decisions.
- Keeps staff well informed of important issues.
- Develops unit goals and generates support to further the university's mission
- Effectively delegates work by clearly communicating scope, expectations and priorities.
