Key Behaviors - Sports and Recreation
Accountability – Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner. |
- Complies with NCAA rules and regulations.
- Work is performed within deadlines.
- Acts to minimize errors and maintain high quality.
- Understands department/program goals when performing work.
- Achieves established goals.
- Accepts standards and practices of regulatory agencies.
- Responsibly uses financial, physical and human resources.
- Sets high standards for self and others.
- Makes ethical decisions regarding quality of service.
- Ensures that goals and directions of department/program align with University goals.
- Acts as advocate for needed resources.
- Takes responsibility for overall quality of department/program work.
Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. |
- Displays: control and flexibility in complex, ambiguous or stressful situations.
- Accepts new responsibilities as assigned.
- Willing to work outside of normal routine and adapts to changes in environment.
- Handles changes in priorities and organizes workload.
- Trains or mentors others in complex situations.
- Displays creativity in initiating new projects.
- Effectively gives input in initiating new projects.
- Changes programming/system based on feedback, experience or evaluation.
- Adapts departmental/program plans to respond to organization or environment.
- Modifies strategies to ensure success.
- Recommends and develops policies for department/program.
- Recommends and develops the design of new projects.
Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. |
- Speaks and listens effectively when utilizing two way communications.
- Gains clarification of assignments.
- Adjusts communication style to situation and audiences.
- Is receptive to creative criticism/suggestions.
- Writes persuasively in a clear, concise and grammatically correct manner.
- Effectively generates documents in sufficient detail to clearly communicate scope and intent of project.
- Develops communication strategy to meet departmental/program goals.
- Responds effectively to unanticipated questions.
- Effectively communicates and secures commitment to department/program strategic objectives.
- Interprets University goals and designs applicable department/program projects/initiatives.
- Implements internal communication strategies that support the information needs of employees at all levels of the organization.
Customer/Quality Focus – Anticipates and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers. |
- Places high priority on customer satisfaction.
- Builds/maintains positive rapport with customers.
- Follows directions in maintaining a fun, safe, clean and accessible environment.
- Protects University's interest/images while satisfying customer demands.
- Manages facilities and environment so they are inviting to customers.
- Recommends "state‑of‑the art" equipment and modifications of facilities.
- Enhances programs and services in response to customer evaluations and assessments.
- Handles customer concerns/questions and resolves conflict in a professional manner.
- Ensures programs and services meet customer needs.
- Reviews quality standards and recommends improvements.
- Seeks sufficient resources to maintain high level of quality.
Inclusiveness – Interacts appropriately with all business and community partners and members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view. |
- Respects and appreciates individual differences.
- Understands and supports the University's Equal Opportunity and Affirmative Action policies.
- Shows sensitivity to the needs and concerns of others.
- Demonstrates openness to new ideas or ways of accomplishing tasks.
- Fosters a friendly, knowledgeable and identifiable staff.
- Maintains safe and accessible facilities.
- Provides appropriate training opportunities in inclusiveness.
- Provides opportunities for all organizational levels to contribute ideas.
- Creates a hospitable and inclusive environment.
- Proactively works to achieve inclusiveness and diversity in department/programs.
- Encourages involvement in and support of public service initiatives.
Occupational Knowledge/Technology Orientation – Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment and processes). |
- Improves techniques to gain a competitive edge.
- Attends workshops and seminars to gain knowledge in professional area.
- Considers safety issues.
- Attains and maintains certification, licenses, academic and other credentials appropriate for one's field.
- Ensures employee knowledge, skills and abilities are expanded and used to help others.
- Stays informed about new developments, specifically regarding key competitors and vendors and serves as resource for profession.
- Increases expertise in the application of hardware, software and equipment to improve productivity and/or enhance processes.
- Creates new technology or training techniques to improve athletes/participants performance, fitness or experience.
- Creates new ideas and initiatives.
- Seeks the resources needed to accomplish departmental/program goals and strategies.
- Fulfills university expectations by effectively contributing to the hiring and retention of knowledgeable employees.
Team Focus – Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust and commitment. |
- Assumes responsibility for individual role and how it supports the team.
- Understands and supports team goals.
- Contributes efforts to the teams overall goals.
- Contributes to team achievement by demonstrating flexibility and willingness to take on additional duties.
- Provides services and relationships toward the community.
- Shares resources with others in an effort to facilitate project completion.
- Acknowledges and praises the individual and collective success of the team.
- Creatively brings resources together to meet the team objectives.
- Proactively involves other individuals, teams, departments, and functions to solve problems and achieve results that meet the needs of the whole organization.
- Focuses on common goals of the University while leading and fostering an environment conducive to team work.
- Demonstrates understanding of everyone's abilities, accomplishments and limitations to maximize productivity and satisfaction.
Leadership – Communicates personal vision and the university's vision in ways that gain the support of others. Mentors, motivates and guides others toward goals. |
- Keeps staff informed about important issues.
- Responds to employees' questions/concerns in a non‑judgmental and non‑threatening manner.
- Takes personal responsibility to obtain supervisory skills.
- Complies with the University's equal opportunity policies.
- Takes responsibility and provides resources to help employees reach their goals.
- Utilizes leadership style appropriate to the situation.
- Encourages staff training and development.
- Delegates by clearly communicating scope, expectations and priorities.
- Seeks resources to help employees reach their goals.
