Key Behaviors - Advising, Career & Student Services
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Accountability- Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
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- Uses time and resources effectively and efficiently to meet established goals and deadlines.
- Accepts responsibility for individual results.
- Conducts self in a professional, ethical manner in accordance with university and unit standards.
- Assists in the establishment, accomplishment and continuous evaluation of goals.
- Distributes allocated resources effectively and efficiently.
- Models ethical behavior and guides others responsibly.
- Makes decisions that are cost-effective and that enhance the performance of a functional area or unit.
- Facilitates the creation of realistic goals to accomplish work in an efficient, cost-effective manner.
- Sets and exemplifies high ethical standards and holds self and others accountable for conduct.
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Adaptability- Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
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- Gathers information and assists in facilitating change with all affected units and users, both internal and external.
- Suggests new and revises existing departmental and university materials to reflect changes.
- Takes personal initiative to proactively address changes.
- Researches, develops and implements flexible practices to manage change.
- Understands current and evolving environment and recommends appropriate options and alternatives.
- Assesses needs and manages resources to facilitate continuous improvement in programs and services.
- Acts as a change agent by promoting and embracing responsible change to further university mission.
- Provides global understanding of university culture and needs and recommends and/or initiates appropriate action within an ever-changing environment.
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Communication- Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
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- Communicates effectively, using appropriate media.
- Shows appreciation for and acknowledges other points of view.
- Listens actively to evaluate situations and responds effectively and creatively.
- Establishes network of internal and external contacts to effectively relay student information.
- Evaluates communication strategies and fosters improvement and growth.
- Models open communication and provides opportunities for training and guidance.
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Customer and Quality Focus- Anticipates and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
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- Comprehends customers' needs and works within appropriate guidelines and resources to meet those needs.
- Provides feedback and projects a positive university image.
- Anticipates issues and opportunities and acts as a resource for creative problem solving.
- Solicits and addresses feedback and ensures quality customer support and a positive work environment.
- Ensures development and implementation of action plans to promote quality service and customer satisfaction.
- Fosters an environment where customer service is valued and promoted.
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Inclusiveness- Interacts appropriately with all business and community partners and members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
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- Presents an open, hospitable and welcoming attitude toward all customers and members of the unit, university and community.
- Demonstrates a personal commitment to understanding and valuing differences.
- Guides and encourages others in and provides opportunities for inclusiveness training and education.
- Models inclusive behavior when interacting with staff, students and the community.
- Requires organizational and individual commitment to enhancing university's cultural diversity.
- Exemplifies inclusiveness through own actions and organizational mission.
- Seeks or provides resources to promote and support inclusiveness.
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Occupational Knowledge and Technology Orientation- Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment and processes).
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- Seeks advice for development of additional skills.
- Demonstrates commitment to a continuing involvement in training, certification and professional organizational activities.
- Uses and supports technology for new initiatives.
- Researches, recommends and conducts developmental training opportunities for unit.
- Explores current and emerging practices, trends and theories in field through continuing education and involvement in professional organizations.
- Recommends and applies new ideas and technological advancements within field of expertise.
- Provides leadership and expertise to unit, university and professional colleagues by promoting new ideas and technology that benefit customers or the unit.
- Furnishes opportunities and resources for training and developmental activities.
- Anticipates and guides transitions to new technological systems.
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Team Focus- Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust and commitment.
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- Participates actively and contributes personal knowledge, skills and abilities to achieve team goals.
- Understands team goals and objectives and competently and consistently acts as a team member to achieve them.
- Assembles team based on strengths and talents of each individual.
- Communicates and motivates team members towards goals.
- Facilitates team dynamics, builds group consensus and keeps team on target, refocusing when necessary.
- Provides vision and fosters an environment where teamwork is valued and rewarded.
- Identifies key team issues and challenges and assigns resources to address them.
- Fosters an environment where collaborative decision making is valued and encouraged.
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Leadership- Communicates personal vision and the university's vision in ways that gain the support of others. Mentors, motivates and guides others toward goals.
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- Understands and communicates the role of the unit.
- Assists in developing unit goals and takes initiative to achieve them.
- Educates university community on university's mission as it relates to students.
- Motivates others to accomplish unit goals.
- Fosters an optimal working environment that recognizes and rewards success.
- Uses participatory decision making and encourages others to take initiative and reach their full potential.
