Key Behaviors - Facilities Planning & Operations
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Accountability- Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
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- Follows through and completes tasks as assigned following policies and procedures.
- Accepts responsibility to do the job right and to follow established guidelines.
- Follows established priorities and uses allotted resources as intended.
- Prioritizes tasks and ensures that policies, procedures and applicable codes are followed.
- Decides means or methods to complete jobs following established professional standards.
- Directs priorities for a function or area and administers the use of resources in an efficient and cost effective manner.
- Accepts responsibility for results and acknowledges meaningful contributions of others.
- Sets and meets commitments to achieve business goals.
- Ensures the functionality and constructability of designs and pays attention to details.
- Handles multiple demands and competing priorities, managing time well.
- Sets high professional standards for self and others.
- Identifies necessary resources to handle critical work demands.
- Determines tasks to be assigned while complying with codes, policies, procedures and personal expectations.
- Monitors the implementation of professional standards.
- Sets priorities for the efficient and cost effective use of resources for an area.
- Manages task completion in an area and ensures codes, policies and procedures are followed.
- Determines the professional standards to be followed.
- Develops priorities and allocates resources for an area or division in a cost-effective manner.
- Assumes responsibility for department performance.
- Ensures resources are available to effectively accomplish work.
- Effectively supports the development and implementation of the master planning process.
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Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
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- Functions effectively in complex, ambiguous or stressful situations.
- Assists in implementing changes in priorities.
- Uses critical thinking to handle difficulties or problems.
- Adapts readily to changes in priorities and workloads.
- Changes behavior in response to feedback and learns from experience.
- Functions effectively in complex, ambiguous or stressful situations.
- Functions effectively in complex, ambiguous and stressful situations.
- Helps others to change through training and setting a positive example.
- Effectively handles difficulties that arise from unexpected technical obstacles.
- Balances multiple demands and competing priorities.
- Oversees multiple areas and multiple situations effectively.
- Determines changes in priorities and the work environment.
- Uses critical thinking to recommend and implement work plans and to address complex situations.
- Effectively manages tasks and employees in an environment that changes continuously.
- Ensures that resources are available for staff to learn and adapt to changes in work processes and priorities.
- Uses critical thinking to develop work plans and effectively oversee multiple projects.
- Responds appropriately to political, organizational and environment changes.
- Acts as a change agent for the university.
- Effectively initiates and implements new departmental directives.
- Anticipates conflict and effectively mitigates and deals with the consequences.
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Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts.
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- Communicates information necessary to complete tasks.
- Asks questions and responds as needed to complete assigned tasks.
- Responds appropriately to routine questions about job duties.
- Ensures written and verbal information is communicated in a clear manner.
- Listens to others with intent to understand needs.
- Conveys sufficient and accurate information to ensure service is delivered on time.
- Uses appropriate technical terminology in all communications.
- Keeps others informed of work activities, customer problems and needs.
- Communicates needs of customers to supervisors.
- Makes clear and concise presentations.
- Adjusts communication style to audience and situation.
- Effectively generates documents in sufficient detail to clearly communicate scope and intent of project.
- Acts as a conduit among organizational levels to ensure everyone is appropriately informed.
- Effectively utilizes all resources to gather information for reports and proposals.
- Adjusts communication style to suit audience and situations.
- Seeks and provides necessary information for completion of tasks.
- Responds to routine questions and seeks support in answering complex questions concerning area functions.
- Communicates effectively with various levels of the University community.
- Clarifies expectations for completion of tasks in area of responsibility.
- Provides a timely response to unanticipated and complex questions clearly and concisely using oral and written communication.
- Communicates effectively to meet the needs of all types of people and situations.
- Sets expectations and fosters communication among levels.
- Responds effectively and appropriately to unanticipated and complex questions utilizing multiple methods of communication.
- Protects the interests and future of the institution through appropriate documentation.
- Communicates goals and mission of university, campus and department.
- Adapts departmental plans to respond to organizational, technical or environmental changes.
- Acts as a change agent for the university to help move it in the appropriate future direction.
- Actively seeks out new and innovative ideas.
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Customer/Quality Focus – Anticipates, monitors and meets the needs of customers and respond to them in an appropriate manner. Demonstrates a personal commitment to identify customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
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- Knows and adheres to the standards for high quality customer service.
- Builds and maintains a positive rapport with customers.
- Works with others to implement high quality customer service standards.
- Takes personal responsibility for reporting and correcting customer service problems as possible.
- Understands customers’ needs and maintains a positive rapport with all customers.
- Identifies and resolves customer problems.
- Routinely follows through to ensure needs are met in a professional manner.
- Exercises sound judgment in identifying and resolving quality issues.
- Anticipates the needs of customers, and works with customers to set realistic expectations.
- Identifies quality issues early, communicates concerns to the appropriate people and effectively resolves the issues.
- Plans for future customer needs.
- Develops high quality customer service standards for an assigned area or areas.
- Resolves customer relations issues.
- Looks for ways to improve customer/quality service and reviews current operations.
- Anticipates customers’ future needs and sets standards for meeting those needs.
- Solicits feedback from internal and external customers, and looks for ways to improve customer service.
- Monitors, anticipates and coordinates direction and priorities for customer service campus- wide.
- Mediates conflicting goals of various groups.
- Develops alliances with internal and external customers to ensure continued support.
- Establishes and maintains quality standards.
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Inclusiveness – Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
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- Presents an open, hospitable and welcoming attitude toward all customers and members of the unit, University and community.
- Seeks input outside of the immediate area when needed.
- Fosters an environment that encourages positive input and feedback.
- Seeks opinions from people outside the unit.
- Ensures that people are treated with dignity, trust and respect.
- Treats others with dignity, trust and respect.
- Respects and appreciates individual differences in perspective and background.
- Demonstrates openness to new ideas and methods of completing tasks.
- Cultivates an environment that encourages the exchange of ideas and builds consensus.
- Enables others to participate as productive members of the team.
- Evaluates different viewpoints to solve problems.
- Guides and encourages others and provides opportunities for inclusiveness training and education.
- Cultivates a diverse network on and off campus to ensure success of long-range goals.
- Sets standards to ensure that people are treated with dignity, trust and respect.
- Provides or actively seeks resources to promote and support inclusiveness.
- Values, promotes and acts to ensure the creation of a diverse workforce.
- Develops and maintains a welcoming environment that promotes diversity in the work place.
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Occupational Knowledge/Technology Orientation – Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment and processes).
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- Demonstrates mastery of job skills.
- Keeps current on best practices to complete tasks.
- Offers suggestions for improvement of job processes and design.
- Seeks additional training to develop best practices for a work area.
- Seeks suggestions for improvement.
- Acts as a technical resource for others, freely and willingly sharing information about new technology.
- Effectively utilizes occupational knowledge and technology to carry out assigned tasks.
- Attains and maintains certifications, licenses and other appropriate credentials.
- Accepts responsibility for self-development.
- Demonstrates creativity in using all available resources to carry out assignments.
- Champions ideas and initiatives that drive the application of technology and directs the exploration and implementation of state of the art technology and processes.
- Maintains proficiency in multiple technical areas outside area of formal training.
- Effectively understands and uses cost- benefit analysis to determine approaches for projects and programs.
- Demonstrates a mastery of job skills that encompass more than one area of expertise.
- Keeps abreast of and applies professional and technical developments.
- Makes suggestions for improvement and looks for opportunities to improve.
- Promotes educational opportunities and staff development in order to stay current or expand job skills.
- Organizes professional development opportunities.
- Seeks and implements opportunities for improvement of operations.
- Defines needs for present and future skills and provides leadership training and mentoring.
- Approves use of and stays informed about new processes and technologies.
- Promotes department’s expertise as a tool to develop the university as a whole.
- Looks for better approaches to technology ensuring continuing adaptability and alternative uses.
- Ensures institutional knowledge is shared, maintained and fully utilized.
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Team Focus – Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust and commitment.
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- Works towards team goals on assigned tasks.
- Contributes fair share of effort towards team goals.
- Demonstrates a willingness to share available resources as approved by University policy.
- Works with others to ensure team goals are met.
- Responds objectively to the requests and needs of other team members.
- Shares resources and ideas with coworkers to meet objectives efficiently.
- Effectively shares information and resources with the team to achieve goals.
- Approaches projects with team orientation in order to achieve common goals.
- Puts team goals before personal goals.
- Values the contributions of all team members.
- Considers and understands the ramifications of decisions for team members and the organization and adjusts accordingly.
- Manages differences of opinions and keeps the team on target.
- Assembles and effectively manages the team.
- Determines team goals as projects are assigned.
- Approaches completion of projects as a team effort.
- Coordinates the sharing of resources within the campus system to meet objectives efficiently.
- Formulates multiple team goals for an area or department.
- Evaluates projects to effectively manage team efforts.
- Coordinates and efficiently uses community resources to meet objectives, always following University guidelines.
- Initiates and supports teamwork and information sharing across business levels, functions and organizational boundaries.
- Assists team members in appropriately dealing with conflict.
- Formally and informally recognizes individual and collective accomplishments.
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Leadership – Communicates personal vision and the University’s vision in ways that gain the support of others. Mentors, motivates and guides others toward goals.
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- Makes decisions regarding standard job tasks.
- Assists co-workers in completion of job tasks and projects.
- Assists co-workers in the development of their skills, knowledge and abilities.
- Builds respect, trust and confidence.
- Asks for and is willing to take on more challenging work.
- Effectively brings assignments to completion.
- Leads by example.
- Resolves conflict and builds consensus.
- Holds self and others accountable for responsibilities and commitments.
- Effectively manages projects.
- Assigns work and responsibilities that develops the knowledge, skills and abilities of staff.
- Makes decisions on complex or non-routine issues to obtain best results.
- Delegates assignments and provides follow-up assistance as needed to complete objectives.
- Holds others accountable for assigned responsibilities and commitments.
- Effectively delegates by communicating priorities, scope and expectations.
- Actively promotes positive department image.
- Creates opportunities for professional growth and development.
- Effectively manages human resources including recruitment and retention.
- Makes decisions on routine issues to obtain the best results.
- Delegates assignments and provides follow-up for an assigned work area.
