Key Behaviors - Educational & Outreach Programs
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Accountability – Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
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- Demonstrates reliability.
- Completes assigned tasks in a timely and efficient manner.
- Accepts responsibility for results.
- Takes initiative to identify weaknesses and make improvements
- Makes maximal use of human and material resources.
- Assesses multiple demands and priorities and; identifies resources to handle critical work demands.
- Sets high standards for self and others and acts as a role model.
- Reassesses expectations and goals to achieve desired results.
- Acts as an advocate for needed resources.
- Removes obstacles to efficient use of resources.
- Assumes responsibility for achieving departmental goals and for staff actions.
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Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
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- Demonstrates flexibility when addressing competing priorities.
- Responds professionally to changing environments/situations.
- Responds effectively to multiple demands.
- Implements changes to maintain and improve programs.
- Monitors changing environment and refocuses priorities to achieve unit goals.
- Researches and recommends changes to improve programs and services.
- Balances university-wide initiatives with unit goals and provides direction for implementing necessary changes.
- Motivates staff to respond constructively to change.
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Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
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- Relays information through appropriate media.
- Maintains contacts and ensures information is shared on a timely basis.
- Listens and responds appropriately and effectively to all audiences, forwarding questions as necessary.
- Collects and/or composes information and conveys it through appropriate media.
- Establishes contacts and works with them to assemble and disseminate information.
- Adapts existing programs to meet the needs of changing audiences.
- Determines appropriate and efficient media strategies.
- Builds and maintains local and regional partnerships and contacts.
- Designs programs to meet the needs of different populations.
- Effectively communicates the needs of the unit.
- Builds and maintains partnerships and contacts; promotes organization on national and international level.
- Identifies communication needs of emerging audiences and provides resources to meet them.
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Customer/Quality Focus – Anticipates and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
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- Adheres to customer service and quality standards of unit.
- Asks questions to determine customer's needs and handles or refers to appropriate resource.
- Solicits and reviews customer feedback, making adjustments to better meet customers' needs.
- Maintains high standards of customer service.
- Ensures quality of products and services provided.
- Designs tools to evaluate quality of services.
- Incorporates customer feedback and recommends changes to ensure customer satisfaction.
- Reviews quality standards and recommends improvements accordingly.
- Develops and promotes high standards.
- Reassesses and responds to needs of new customers.
- Allocates resources to provide quality products and services.
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Inclusiveness – Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
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- Treats others with dignity and respect.
- Demonstrates a welcoming attitude at all times.
- Shows sensitivity to all ideas, perspectives and backgrounds.
- Incorporates inclusiveness into work products/services.
- Cultivates and promotes the possibilities that diversity provides.
- Manages strengths, talents and needs to achieve goals.
- Models inclusiveness.
- Fosters an environment where diversity is valued.
- Demonstrates approachability with employees at all levels of the unit.
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Occupational Knowledge/Technology Orientation – Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment and processes).
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- Demonstrates proficiency in use of common tools and technology of profession.
- Understands and applies standards, regulations and procedures of profession.
- Seeks to improve skills and knowledge using current technology and other available resources.
- Demonstrates commitment to furthering knowledge in areas of specialization.
- Develops innovative materials incorporating current research and resources.
- Researches trends and recommends directions.
- Provides direction, opportunities and resources to facilitate learning and dissemination of information.
- Encourages development of technological solutions to improve programs and services.
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Team Focus – Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust and commitment.
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- Works as a team member and participates in team projects.
- Performs assigned duties and communicates status of progress to other team members.
- Takes initiative in working with team members and sharing ideas.
- Performs own tasks professionally and adjusts work according to team input.
- Coordinates team activities to complete objectives on time.
- Affirms the importance of each team member and values their contributions.
- Defines objectives for team projects.
- Organizes effective teams that draw on the talents of each member.
- Commands resources necessary to perform team functions and accomplish goals while fostering an environment conducive to teamwork.
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Leadership – Communicates personal vision and the university's vision in ways that gain the support of others. Mentors, motivates and guides others toward goals.
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- Projects a positive image when representing the university.
- Sets appropriate personal and professional standards for self.
- Understands personal and unit goal in furthering the university's educational/outreach mission.
- Provides guidance and direction to others to achieve program goals and further unit mission.
- Mentors others to accomplish unit goals.
- Recommends ways to integrate university's mission with unit services.
- Understands and implements university's mission.
- Develops unit goals and generates support to further university's mission.
