Key Behaviors - Materials Management & Print Production
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Accountability – Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
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- Performs job tasks proficiently as assigned.
- Clarifies and asks appropriate questions to enable timely and accurate completion of tasks.
- Accepts responsibility for results.
- Performs tasks independently.
- Identifies cost-effective ways to perform tasks.
- Accepts responsibility for consequences of decisions.
- Analyzes and recommends cost-effective ideas and work processes.
- Accepts responsibility for decisions and actions of immediate work team in the completion of duties.
- Develops and implements new work processes which will improve efficiency, cost effectiveness and quality.
- Assumes responsibility for all decisions and actions or inaction of staff involved with delivery of products or services to customers.
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Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
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- Demonstrates willingness to work outside of routine responsibilities and adapt to changes in work processes, priorities, vendors and technology.
- Learns quickly and/or finds new ways to perform job duties.
- Adapts quickly and leads change in work processes, priorities, vendors and technology.
- Helps others adapt to change through training or example.
- Identifies skill or ability gaps caused when change occurs and recommends ideas for closing these gaps.
- Monitors and adjusts priorities on jobs and tasks.
- Ensures that resources are available for staff to learn and adapt to changes in work processes, vendors and technology.
- Plans for upcoming changes in work tasks, priorities, vendors and technology.
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Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
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- Obtains clarification of instructions or assignments as needed.
- Communicates and interacts appropriately with others.
- Informs appropriate individual (supervisor, co-worker or customer) of the status of the job, order or task.
- Listens actively (focuses on speaker, confirms understanding, notes emotional state of speaker) to customers and co-workers in order to understand the job, task or project or to resolve problems.
- Communicates across functional and departmental boundaries (e.g. communicates changes requested by customer mid-process to all impacted or relays special instructions or unique situations to others) to ensure successful completion of work.
- Gives instructions in a clear, detailed and direct manner by appropriate means and verifies understanding.
- Delivers information in a manner consistent with the nature of the message and appropriate to intended recipients.
- Organizes information and presents it in a clear, concise grammatically correct manner in reports, meetings and presentations.
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Customer/Quality Focus – Anticipates and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
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- Understands customers’ needs.
- Treats customers’ needs as the top priority.
- Responsible for accuracy and quality of product or service provided.
- Anticipates customers’ needs.
- Assists customers in determining the appropriate product or service level needed.
- Responds quickly to customers’ specialized or customized requirements using internal resources.
- Is honest and clear with customers about the type of services provided.
- Explains scheduling or quality concerns to customer or supervisor and suggests resolutions that result in customer satisfaction.
- Ensures that staff places the highest priority on serving customers.
- Obligates the department to meet special or rush requests and applies internal and external resources to meet customer requirements.
- Seeks and responds to customer feedback.
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Inclusiveness – Interacts appropriately with all business and community partners, and members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
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- Respects and appreciates individual differences in perspective and background.
- Shows sensitivity to the needs, concerns and opinions of others.
- Encourages participation by all team members.
- Uses different viewpoints to solve problems.
- Recognizes the diverse talents and skills of individuals and builds on their strengths.
- Fosters a positive and open work environment.
- Provides opportunities for diverse individuals to successfully contribute to departmental goals.
- Values and rewards efforts to enhance diversity and promotes team unity.
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Occupational Knowledge/Technology Orientation – Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment and processes).
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- Demonstrates knowledge of equipment operation and work procedures.
- Seeks opportunities to increase knowledge from more experienced co-workers.
- Demonstrates in-depth knowledge of equipment operation and work processes and procedures.
- Trains and shares knowledge of equipment operation and maintenance or work processes and procedures.
- Adequately performs minor repairs and preventative maintenance on equipment.
- Provides recommendations and feedback on plans to purchase new equipment or implement new processes and procedures.
- Learns new equipment operation and work processes and assists in training staff.
- Seeks and recommends continuous learning or training.
- Demonstrates general knowledge of equipment capabilities in order to schedule production and delivery.
- Demonstrates general knowledge of equipment capabilities in order to research, justify and request new equipment purchases, create production reports, perform cost analysis and calculate depreciation factors.
- Plans work processes and implements equipment usage.
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Team Focus – Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust and commitment.
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- Participates in and shares ideas for change, innovation and improvement of team output.
- Understands and performs role that supports team goals.
- Understands other team members’ roles and assists as needed.
- Demonstrates team-building skills.
- Identifies or distinguishes work tasks utilizing the strengths of team members.
- Supports others to enhance team performance.
- Identifies and verbalizes collective goals of team.
- Coaches and motivates team to perform work in a manner consistent with departmental goals.
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Leadership – Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates and guides others toward goals.
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- Treats co-workers with respect.
- Mentors new employees.
- Displays leadership qualities in performance of tasks and personal actions.
- Demonstrates commitment to unit goals.
- Develops knowledge, skills and abilities of others through work assignments and responsibilities.
- Keeps staff informed of job or task changes.
- Effectively delegates work by clearly communicating scope, expectations and priorities.
- Gains respect of staff and takes a stand on important issues.
- Serves as a role model and innovator for the unit.
- Makes effective, timely decisions based upon thoughtful input and research resulting in cost or time savings or improvements to the workplace.
- Recognizes and rewards employees for their contributions.
