Museum & Arts

Accountability Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
  • Understands and meets deadlines in an efficient manner.
  • Performs tasks accurately in an honest, ethical manner, working at established standards for quality
  • Accepts responsibility for individual results.
  • Establishes timelines for short-term projects and prioritizes workload to meet deadlines.
  • Assumes responsibility for accomplishing projects in a timely and cost-effective manner.
  • Demonstrates awareness of consequences of own and others' actions, taking initial steps to address issues.
  • Plans and approves schedules and ensures that overall program and exhibition deadlines are met.
  • Ensures projects meet program standards.
  • Resolves accountability issues in a fair and ethical manner.
Adaptability Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
  • Demonstrates flexibility in performing multiple tasks.
  • Works efficiently to meet fixed and changing program and exhibit deadlines.
  • Displays openness to implementing new processes and ideas using potentially limited resources.
  • Adjusts to continuous change in a diverse work environment.
  • Establishes deadlines and reprioritizes to address changing needs.
  • Evaluates new trends and determines appropriateness for implementation in programs and exhibits.
  • Seeks ideas from internal and external sources.
Communication Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
  • Listens and responds in a courteous and accurate manner to unit members, patrons and visitors.
  • Directs inquiries and information accurately and effectively to appropriate resource.
  • Receives and understands information and appropriately disseminates in a clear and concise manner.
  • Researches, analyzes and interprets information accurately to make recommendations for problem solving.
  • Promotes and models open exchange of information.
  • Determines and provides direction on what information is communicated and how it is communicated within the unit.
  • Ensures accuracy and appropriateness of the unit's communications to the university and external communities.
Customer/Quality Focus Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
  • Observes visitors' and patrons' reactions to programs, exhibits or the physical environment and provides feedback for unit improvements.
  • Interacts effectively with visitors and patrons and projects a positive image.
  • Evaluates customer satisfaction and researches and recommends ways to provide ongoing improvement of customer service.
  • Adapts museum, artistic presentations and programs to accommodate a wide variety of audiences.
  • Identifies past, present and future visitors and patrons and their needs.
  • Develops and adjusts museum and arts programs to meet current and projected needs.
  • Recommends programs to balance special interests and needs while appealing to a broad segment of customers.
Inclusiveness Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
  • Demonstrates personal commitment to valuing and respecting differences in perspective and background.
  • Respects and supports unit's commitment to provide diverse programming and exhibits.
  • Exhibits inclusive behavior and fosters an environment that promotes and respects individuality.
  • Encourages and assists in the development of programming and exhibits that reflect diverse perspectives.
  • Models inclusive behavior and provides opportunities for inclusiveness training and education.
  • Monitors work environment and responds immediately to correct non-inclusive behavior.
  • Ensures that long-term programming and exhibits reflect diverse perspectives.
Occupational Knowledge/Technology Orientation Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
  • Demonstrates fundamental understanding of responsibilities and uses available technology, tools and equipment safely and effectively.
  • Displays willingness to learn and apply new techniques in the museum or arts field.
  • Demonstrates proficiency within the museum and arts field and provides training on the safe and effective use of relevant technology.
  • Keeps current with technological advancements and shares expertise.
  • Provides training opportunities and serves as a resource.
  • Ensures safe and proficient use of technology relevant to the museum and arts field.
Team Focus Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
  • Cooperates with team members to complete tasks.
  • Understands personal responsibility to the overall project, program or exhibit.
  • Values contributions and understands responsibility of each team member.
  • Develops short-term goals and works cooperatively to achieve them.
  • Motivates team to achieve goals.
  • Develops long-term goals and manages the team's overall process.
Leadership Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
  • Takes initiative to broaden understanding of program's and exhibition's goals.
  • Displays a positive perspective in performance of daily activities.
  • Takes initiative to assist new staff, students and volunteers.
  • Shares experience and knowledge to assist unit in realization of goals.
  • Supports and mentors staff to achieve goals and enhance unit performance.
  • Assists in the development of strategic plans that blend the university's and the unit's mission.
  • Advocates the overall role or mission of the unit to university and external communities.
  • Motivates others to successfully meet unit goals.