Advising, Career & Student Services

Accountability Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
  • Uses time and resources effectively and efficiently to meet established goals and deadlines.
  • Accepts responsibility for individual results.
  • Conducts self in a professional, ethical manner in accordance with university and unit standards.
  • Assists in the establishment, accomplishment and continuous evaluation of goals.
  • Distributes allocated resources effectively and efficiently.
  • Models ethical behavior and guides others responsibly.
  • Makes decisions that are cost-effective and that enhance the performance of a functional area or unit.
  • Facilitates the creation of realistic goals to accomplish work in an efficient, cost-effective manner.
  • Sets and exemplifies high ethical standards and holds self and others accountable for conduct.
Adaptability Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
  • Gathers information and assists in facilitating change with all affected units and users, both internal and external.
  • Suggests new and revises existing departmental and university materials to reflect changes.
  • Takes personal initiative to proactively address changes.
  • Researches, develops and implements flexible practices to manage change.
  • Understands current and evolving environment and recommends appropriate options and alternatives.
  • Assesses needs and manages resources to facilitate continuous improvement in programs and services.
  • Acts as a change agent by promoting and embracing responsible change to further university mission.
  • Provides global understanding of university culture and needs and recommends and/or initiates appropriate action within an ever-changing environment.
Communication Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
  • Communicates effectively, using appropriate media.
  • Shows appreciation for and acknowledges other points of view.
  • Listens actively to evaluate situations and responds effectively and creatively.
  • Establishes network of internal and external contacts to effectively relay student information.
  • Evaluates communication strategies and fosters improvement and growth.
  • Models open communication and provides opportunities for training and guidance.
Customer/Quality Focus Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
  • Comprehends customers' needs and works within appropriate guidelines and resources to meet those needs.
  • Provides feedback and projects a positive university image.
  • Anticipates issues and opportunities and acts as a resource for creative problem solving.
  • Solicits and addresses feedback and ensures quality customer support and a positive work environment.
  • Ensures development and implementation of action plans to promote quality service and customer satisfaction.
  • Fosters an environment where customer service is valued and promoted.
Inclusiveness Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
  • Presents an open, hospitable and welcoming attitude toward all customers and members of the unit, university and community.
  • Demonstrates a personal commitment to understanding and valuing differences.
  • Guides and encourages others in and provides opportunities for inclusiveness training and education.
  • Models inclusive behavior when interacting with staff, students and the community.
  • Requires organizational and individual commitment to enhancing university's cultural diversity.
  • Exemplifies inclusiveness through own actions and organizational mission.
  • Seeks or provides resources to promote and support inclusiveness.
Occupational Knowledge/Technology Orientation Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
  • Seeks advice for development of additional skills.
  • Demonstrates commitment to a continuing involvement in training, certification and professional organizational activities.
  • Uses and supports technology for new initiatives.
  • Researches, recommends and conducts developmental training opportunities for unit.
  • Explores current and emerging practices, trends and theories in field through continuing education and involvement in professional organizations.
  • Recommends and applies new ideas and technological advancements within field of expertise.
  • Provides leadership and expertise to unit, university and professional colleagues by promoting new ideas and technology that benefit customers or the unit.
  • Furnishes opportunities and resources for training and developmental activities.
  • Anticipates and guides transitions to new technological systems.
Team Focus Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
  • Participates actively and contributes personal knowledge, skills and abilities to achieve team goals.
  • Understands team goals and objectives and competently and consistently acts as a team member to achieve them.
  • Assembles team based on strengths and talents of each individual.
  • Communicates and motivates team members towards goals.
  • Facilitates team dynamics, builds group consensus and keeps team on target, refocusing when necessary.
  • Provides vision and fosters an environment where teamwork is valued and rewarded.
  • Identifies key team issues and challenges and assigns resources to address them.
  • Fosters an environment where collaborative decision making is valued and encouraged.
Leadership Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
  • Understands and communicates the role of the unit.
  • Assists in developing unit goals and takes initiative to achieve them.
  • Educates university community on university's mission as it relates to students.
  • Motivates others to accomplish unit goals.
  • Fosters an optimal working environment that recognizes and rewards success.
  • Uses participatory decision making and encourages others to take initiative and reach their full potential.