Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
Follows through and completes tasks as assigned following policies and procedures.
Accepts responsibility to do the job right and to follow established guidelines.
Follows established priorities and uses allotted resources as intended.
Prioritizes tasks and ensures that policies, procedures and applicable codes are followed.
Decides means or methods to complete jobs following established professional standards.
Directs priorities for a function or area and administers the use of resources in an efficient and cost effective manner.
Accepts responsibility for results and acknowledges meaningful contributions of others.
Sets and meets commitments to achieve business goals.
Ensures the functionality and constructability of designs and pays attention to details.
Handles multiple demands and competing priorities, managing time well.
Sets high professional standards for self and others.
Identifies necessary resources to handle critical work demands.
Determines tasks to be assigned while complying with codes, policies, procedures and personal expectations.
Monitors the implementation of professional standards.
Sets priorities for the efficient and cost effective use of resources for an area.
Manages task completion in an area and ensures codes, policies and procedures are followed.
Determines the professional standards to be followed.
Develops priorities and allocates resources for an area or division in a cost-effective manner.
Assumes responsibility for department performance.
Ensures resources are available to effectively accomplish work.
Effectively supports the development and implementation of the master planning process.
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Functions effectively in complex, ambiguous or stressful situations.
Assists in implementing changes in priorities.
Uses critical thinking to handle difficulties or problems.
Adapts readily to changes in priorities and workloads.
Changes behavior in response to feedback and learns from experience.
Functions effectively in complex, ambiguous or stressful situations.
Functions effectively in complex, ambiguous and stressful situations.
Helps others to change through training and setting a positive example.
Effectively handles difficulties that arise from unexpected technical obstacles.
Balances multiple demands and competing priorities.
Oversees multiple areas and multiple situations effectively.
Determines changes in priorities and the work environment.
Uses critical thinking to recommend and implement work plans and to address complex situations.
Effectively manages tasks and employees in an environment that changes continuously.
Ensures that resources are available for staff to learn and adapt to changes in work processes and priorities.
Uses critical thinking to develop work plans and effectively oversee multiple projects.
Responds appropriately to political, organizational and environment changes.
Acts as a change agent for the university.
Effectively initiates and implements new departmental directives.
Anticipates conflict and effectively mitigates and deals with the consequences.
Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Communicates information necessary to complete tasks.
Asks questions and responds as needed to complete assigned tasks.
Responds appropriately to routine questions about job duties.
Ensures written and verbal information is communicated in a clear manner.
Listens to others with intent to understand needs.
Conveys sufficient and accurate information to ensure service is delivered on time.
Uses appropriate technical terminology in all communications.
Keeps others informed of work activities, customer problems and needs.
Communicates needs of customers to supervisors.
Makes clear and concise presentations.
Adjusts communication style to audience and situation.
Effectively generates documents in sufficient detail to clearly communicate scope and intent of project.
Acts as a conduit among organizational levels to ensure everyone is appropriately informed.
Effectively utilizes all resources to gather information for reports and proposals.
Adjusts communication style to suit audience and situations.
Seeks and provides necessary information for completion of tasks.
Responds to routine questions and seeks support in answering complex questions concerning area functions.
Communicates effectively with various levels of the University community.
Clarifies expectations for completion of tasks in area of responsibility.
Provides a timely response to unanticipated and complex questions clearly and concisely using oral and written communication.
Communicates effectively to meet the needs of all types of people and situations.
Sets expectations and fosters communication among levels.
Responds effectively and appropriately to unanticipated and complex questions utilizing multiple methods of communication.
Protects the interests and future of the institution through appropriate documentation.
Communicates goals and mission of university, campus and department.
Adapts departmental plans to respond to organizational, technical or environmental changes.
Acts as a change agent for the university to help move it in the appropriate future direction.
Actively seeks out new and innovative ideas.
Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Knows and adheres to the standards for high quality customer service.
Builds and maintains a positive rapport with customers.
Works with others to implement high quality customer service standards.
Takes personal responsibility for reporting and correcting customer service problems as possible.
Understands customers' needs and maintains a positive rapport with all customers.
Identifies and resolves customer problems.
Routinely follows through to ensure needs are met in a professional manner.
Exercises sound judgment in identifying and resolving quality issues.
Anticipates the needs of customers, and works with customers to set realistic expectations.
Identifies quality issues early, communicates concerns to the appropriate people and effectively resolves the issues.
Plans for future customer needs.
Develops high quality customer service standards for an assigned area or areas.
Resolves customer relations issues.
Looks for ways to improve customer/quality service and reviews current operations.
Anticipates customers' future needs and sets standards for meeting those needs.
Solicits feedback from internal and external customers, and looks for ways to improve customer service.
Monitors, anticipates and coordinates direction and priorities for customer service campus- wide.
Mediates conflicting goals of various groups.
Develops alliances with internal and external customers to ensure continued support.
Establishes and maintains quality standards.
Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
Presents an open, hospitable and welcoming attitude toward all customers and members of the unit, University and community.
Seeks input outside of the immediate area when needed.
Fosters an environment that encourages positive input and feedback.
Seeks opinions from people outside the unit.
Ensures that people are treated with dignity, trust and respect.
Treats others with dignity, trust and respect.
Respects and appreciates individual differences in perspective and background.
Demonstrates openness to new ideas and methods of completing tasks.
Cultivates an environment that encourages the exchange of ideas and builds consensus.
Enables others to participate as productive members of the team.
Evaluates different viewpoints to solve problems.
Guides and encourages others and provides opportunities for inclusiveness training and education.
Cultivates a diverse network on and off campus to ensure success of long-range goals.
Sets standards to ensure that people are treated with dignity, trust and respect.
Provides or actively seeks resources to promote and support inclusiveness.
Values, promotes and acts to ensure the creation of a diverse workforce.
Develops and maintains a welcoming environment that promotes diversity in the workplace.
Occupational Knowledge/Technology Orientation
Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
Demonstrates mastery of job skills.
Keeps current on best practices to complete tasks.
Offers suggestions for improvement of job processes and design.
Seeks additional training to develop best practices for a work area.
Seeks suggestions for improvement.
Acts as a technical resource for others, freely and willingly sharing information about new technology.
Effectively utilizes occupational knowledge and technology to carry out assigned tasks.
Attains and maintains certifications, licenses and other appropriate credentials.
Accepts responsibility for self-development.
Demonstrates creativity in using all available resources to carry out assignments.
Champions ideas and initiatives that drive the application of technology and directs the exploration and implementation of state of the art technology and processes.
Maintains proficiency in multiple technical areas outside area of formal training.
Effectively understands and uses cost- benefit analysis to determine approaches for projects and programs.
Demonstrates a mastery of job skills that encompass more than one area of expertise.
Keeps abreast of and applies professional and technical developments.
Makes suggestions for improvement and looks for opportunities to improve.
Promotes educational opportunities and staff development in order to stay current or expand job skills.
Organizes professional development opportunities.
Seeks and implements opportunities for improvement of operations.
Defines needs for present and future skills and provides leadership training and mentoring.
Approves use of and stays informed about new processes and technologies.
Promotes department's expertise as a tool to develop the university as a whole.
Looks for better approaches to technology ensuring continuing adaptability and alternative uses.
Ensures institutional knowledge is shared, maintained and fully utilized.
Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
Works towards team goals on assigned tasks.
Contributes fair share of effort towards team goals.
Demonstrates a willingness to share available resources as approved by University policy.
Works with others to ensure team goals are met.
Responds objectively to the requests and needs of other team members.
Shares resources and ideas with coworkers to meet objectives efficiently.
Effectively shares information and resources with the team to achieve goals.
Approaches projects with team orientation in order to achieve common goals.
Puts team goals before personal goals.
Values the contributions of all team members.
Considers and understands the ramifications of decisions for team members and the organization and adjusts accordingly.
Manages differences of opinions and keeps the team on target.
Assembles and effectively manages the team.
Determines team goals as projects are assigned.
Approaches completion of projects as a team effort.
Coordinates the sharing of resources within the campus system to meet objectives efficiently.
Formulates multiple team goals for an area or department.
Evaluates projects to effectively manage team efforts.
Coordinates and efficiently uses community resources to meet objectives, always following University guidelines.
Initiates and supports teamwork and information sharing across business levels, functions and organizational boundaries.
Assists team members in appropriately dealing with conflict.
Formally and informally recognizes individual and collective accomplishments.
Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
Makes decisions regarding standard job tasks.
Assists co-workers in completion of job tasks and projects.
Assists co-workers in the development of their skills, knowledge and abilities.
Builds respect, trust and confidence.
Asks for and is willing to take on more challenging work.
Effectively brings assignments to completion.
Leads by example.
Resolves conflict and builds consensus.
Holds self and others accountable for responsibilities and commitments.
Effectively manages projects.
Assigns work and responsibilities that develops the knowledge, skills and abilities of staff.
Makes decisions on complex or non-routine issues to obtain best results.
Delegates assignments and provides follow-up assistance as needed to complete objectives.
Holds others accountable for assigned responsibilities and commitments.
Effectively delegates by communicating priorities, scope and expectations.
Actively promotes positive department image.
Creates opportunities for professional growth and development.
Effectively manages human resources including recruitment and retention.
Makes decisions on routine issues to obtain the best results.
Delegates assignments and provides follow-up for an assigned work area.