Accountability
Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
Demonstrates reliability.
Completes assigned tasks in a timely and efficient manner.
Accepts responsibility for results.
Takes initiative to identify weaknesses and make improvements
Makes maximal use of human and material resources.
Assesses multiple demands and priorities and; identifies resources to handle critical work demands.
Sets high standards for self and others and acts as a role model.
Reassesses expectations and goals to achieve desired results.
Acts as an advocate for needed resources.
Removes obstacles to efficient use of resources.
Assumes responsibility for achieving departmental goals and for staff actions.
Adaptability
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Demonstrates flexibility when addressing competing priorities.
Responds professionally to changing environments/situations.
Responds effectively to multiple demands.
Implements changes to maintain and improve programs.
Monitors changing environment and refocuses priorities to achieve unit goals.
Researches and recommends changes to improve programs and services.
Balances university-wide initiatives with unit goals and provides direction for implementing necessary changes.
Motivates staff to respond constructively to change.
Communication
Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Relays information through appropriate media.
Maintains contacts and ensures information is shared on a timely basis.
Listens and responds appropriately and effectively to all audiences, forwarding questions as necessary.
Collects and/or composes information and conveys it through appropriate media.
Establishes contacts and works with them to assemble and disseminate information.
Adapts existing programs to meet the needs of changing audiences.
Determines appropriate and efficient media strategies.
Builds and maintains local and regional partnerships and contacts.
Designs programs to meet the needs of different populations.
Effectively communicates the needs of the unit.
Builds and maintains partnerships and contacts; promotes organization on national and international level.
Identifies communication needs of emerging audiences and provides resources to meet them.
Customer/Quality Focus
Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Adheres to customer service and quality standards of unit.
Asks questions to determine customer's needs and handles or refers to appropriate resource.
Solicits and reviews customer feedback, making adjustments to better meet customers' needs.
Maintains high standards of customer service.
Ensures quality of products and services provided.
Designs tools to evaluate quality of services.
Incorporates customer feedback and recommends changes to ensure customer satisfaction.
Reviews quality standards and recommends improvements accordingly.
Develops and promotes high standards.
Reassesses and responds to needs of new customers.
Allocates resources to provide quality products and services.
Inclusiveness
Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
Treats others with dignity and respect.
Demonstrates a welcoming attitude at all times.
Shows sensitivity to all ideas, perspectives and backgrounds.
Incorporates inclusiveness into work products/services.
Cultivates and promotes the possibilities that diversity provides.
Manages strengths, talents and needs to achieve goals.
Models inclusiveness.
Fosters an environment where diversity is valued.
Demonstrates approachability with employees at all levels of the unit.
Occupational Knowledge/Technology Orientation
Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
Demonstrates proficiency in use of common tools and technology of profession.
Understands and applies standards, regulations and procedures of profession.
Seeks to improve skills and knowledge using current technology and other available resources.
Demonstrates commitment to furthering knowledge in areas of specialization.
Develops innovative materials incorporating current research and resources.
Researches trends and recommends directions.
Provides direction, opportunities and resources to facilitate learning and dissemination of information.
Encourages development of technological solutions to improve programs and services.
Team Focus
Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
Works as a team member and participates in team projects.
Performs assigned duties and communicates status of progress to other team members.
Takes initiative in working with team members and sharing ideas.
Performs own tasks professionally and adjusts work according to team input.
Coordinates team activities to complete objectives on time.
Affirms the importance of each team member and values their contributions.
Defines objectives for team projects.
Organizes effective teams that draw on the talents of each member.
Commands resources necessary to perform team functions and accomplish goals while fostering an environment conducive to teamwork.
Leadership
Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
Projects a positive image when representing the university.
Sets appropriate personal and professional standards for self.
Understands personal and unit goal in furthering the university's educational/outreach mission.
Provides guidance and direction to others to achieve program goals and further unit mission.
Mentors others to accomplish unit goals.
Recommends ways to integrate university's mission with unit services.
Understands and implements university's mission.
Develops unit goals and generates support to further university's mission.