Healthcare

Accountability Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
  • Maintains confidentiality of patient information.
  • Presents and maintains a professional image and demeanor on the job and at university-supported functions. 
  • Completes assigned tasks efficiently and recognizes areas needing improvement. 
  • Obtains clarification of assignment when needed.
  • Delegates tasks appropriately and monitors outcomes of assigned tasks.
  • Follows professional standards and ethics and takes responsibility for own decisions.
  • Practices cost-effective patient-care.
  • Serves as a positive role model.
  • Monitors outcomes of the unit/department/clinical service programs.
  • Assesses and intervenes to promote desired patient care outcomes.
  • Initiates program change to improve or maximize outcomes.
  • Sets professional standards.
  • Stays abreast of current trends in healthcare and develops and promotes alternate approaches to provide cost-effective care.
  • Promotes appropriate university health care endeavors to region, nation, and world to gain world-class status in health care.
Adaptability Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
  • Demonstrates flexibility in responding to changes in work site needs.
  • Identifies and relays pertinent information to supervisor.
  • Willingly works outside of routine responsibilities to accomplish work.
  • Adapts readily to changes in own role.
  • Demonstrates flexibility in responding to changes in customer needs and referrals.
  • Responds in a timely manner to changes in patient condition.
  • Willingly performs multiple tasks to facilitate patient care.
  • Coordinates changes in workload assignments to meet patient needs.
  • Adapts to day-to-day variations in work site and customer needs.
  • Responds in a timely manner to trends in-patient care unit and staff needs.
  • Initiates or develops proactive changes in system.
  • Envisions present and future health care environment to maximize system growth.
  • Accepts and promotes change as a healthy and normal component of organizational growth.
Communication Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
  • Uses appropriate verbal and non-verbal communication.
  • Communicates in a clear and concise manner utilizing appropriate modes/channels of communication.
  • Displays nonjudgmental acceptance of customer, while keeping customer the focus of communication.
  • Practices empathetic approach.
  • Provides clear instructions to appropriate audience.
  • Records clear, detailed, and accurate records.
  • Gathers all information and communicates findings to the appropriate person.
  • Remains open minded to other people's ideas and thoughts.
  • Uses appropriate conflict resolution techniques, adjusting communication style to suit situation and audience.
  • Teaches others effective communication skills.
  • Interacts openly and directly with others.
  • Communicates complex information clearly, logically and concisely.
  • Ensures effective flow of information throughout the department.
  • Facilitates effective communication system wide.
  • Communicates planned changes to appropriate personnel.
  • Ensures that all forms of communication positively reflect the university.
  • Communicates goals and mission of university, campus and department to employees.
  • Seeks opportunities to build shared understandings with internal/external partners, within and beyond the organization.
Customer/Quality Focus Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
  • Demonstrates behavior consistent with quality assurance standards.
  • Monitors own work to ensure accuracy, timeliness, and overall quality.
  • Respectfully anticipates, acknowledges, and responds to customer questions and needs.
  • Interacts positively to correct collective customer problems.
  • Identifies quality issues early and advocates for resolution.
  • Monitors own and delegated work to ensure accuracy, timeliness and overall quality.
  • Promotes adherence to quality assurance standards.
  • Assesses process and outcome data from internal and external customers.
  • Supports quality assurance initiatives.
  • Develops and implements quality assurance standards and creates processes to provide highest quality service and products.
  • Accepts ultimate accountability and responsibility for system's performance and improvement.
  • Assesses system's products and processes to ensure health care needs of the region, nation and world are met.
Inclusiveness Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
  • Treats people with dignity, trust and respect.
  • Educates self to appreciate and respect individual cultural differences.
  • Promotes and supports inclusiveness among coworkers.
  • Creates and maintains a welcoming environment.
  • Introduces new employees to unique aspects of work settings.
  • Uses different points of view when analyzing situations.
  • Implements inclusive initiatives to meet diverse individual and cultural needs.
  • Evaluates different viewpoints to solve problems.
  • Assembles diverse teams, committees, and work groups.
  • Cultivates a broad network to exchange ideas and develop diverse approaches to problem solving.
  • Develops internally and recruits externally a diverse work force to meet the university's mission.
  • Holds self and appropriate staff responsible for fostering an inclusive culture in the university.
  • Cultivates a broad network among people within and beyond the organization to enhance diversity initiatives.
  • Envisions and develops a world class health science center where inclusiveness is inherent in the culture.
Occupational Knowledge/Technology Orientation Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
  • Attains and maintains basic certification/licensure.
  • Demonstrates job and skill proficiency.
  • Remains knowledgeable of technical developments.
  • Demonstrates ability and willingness to learn job-related tasks.
  • Provides and maintains a safe working environment.
  • Shares expertise to develop others and to further the university's mission.
  • Ensures professional adherence to standards of care.
  • Understands and provides patient education.
  • Uses current research findings to improve patient care outcomes.
  • Revises and designs standards of health care and protocols for patient care.
  • Advances own knowledge in area of expertise and/or obtains certification.
  • Translates technical information into clear and concise material for non-technical audiences.
  • Explores new ideas and implements initiatives that drive occupational or professional expertise.
  • Advances expertise in diagnostics and treatments.
  • Promotes excellence within system to obtain world class status in health care delivery.
Team Focus Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
  • Demonstrates commitment to team objectives.
  • Places team goals before personal agenda.
  • Participates and contributes fair share of effort to team projects and works toward team goals.
  • Welcomes and supports new team members.
  • Responds to requests and needs of other team members.
  • Approaches projects with team orientation – to achieve common goals.
  • Recognizes the value of and encourages team building.
  • Acknowledges, values, and appreciates individual and collective efforts to meet team goals.
  • Initiates and supports teamwork and information sharing across business levels, functions, and organizational boundaries.
  • Shares resources with others to facilitate project completion.
  • Creates positive working relationships among team members.
  • Assists team members in resolving conflict associated with scarce resources or unplanned events.
  • Supports the advancement of system goals over departmental or personal goals.
  • Promotes building a group identity characterized by pride, trust, and commitment.
  • Educates and markets advantages of team participation as a vital internal and external link to improve patient care.
  • Communicates vision of potential team partnerships in region, nation, or world to build a world-class health care delivery system.
Leadership Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
  • Displays behavior consistent with a positive attitude toward system goals and change.
  • Mentors new employees.
  • Fosters an environment in which everyone is treated with dignity, trust, and respect.
  • Delegates work to others with regard to their individual abilities.
  • Develops trust and strives for fairness and integrity.
  • Encourages and demonstrates commitment to visions, values, individual goals, and unit goals.
  • Uses conflict management techniques effectively.
  • Effectively delegates work by clearly communicating scope, expectations, and priorities.
  • Assesses and maximizes potential in all employees.
  • Encourages and demonstrates commitment to vision values, individual goals, and unit goals.
  • Empowers others to achieve individual goals for assigned responsibility or commitment.
  • Establishes the culture rules, regulations, and goals for the department.
  • Encourages and supports decision-making and responsibility at all levels.
  • Overcomes obstacles and empowerment barriers to achieve quality and efficiency.
  • Conveys and engenders support for the university's vision for health care in the region, nation and world.