Claims Process

Instructions for Filing an Injury or Property Damage Claim

1. Report the Incident
   • As soon as possible, complete the Injury and Property Damage Report form and submit it to Risk Management (RM).
   • Provide a general description of the injury or damage. Exact repair costs are not required at this stage.
2. Estimate the Damage
   • You may use past claims, online research, or consult someone familiar with the claims process to estimate the damage.
   • RM reviews the report but does not determine if the claim will be approved.
3. Document the Damage
   • Take photos, gather witness statements, and contact contractors for repair estimates.
   • The department/unit is responsible for approving the contractor’s estimate and scheduling the repair work.
4. Manage the Repair
   • Oversee the work and ensure it is completed properly.
   • Once finished, submit the following to RM:
     • Invoices
     • Photos
     • Witness statements
     • Notes on any delays or additional costs
5. Claim Review and Reimbursement
   • RM will review the submission and contact you with any questions before sending it to the Self-Insurance Trust, which decides whether the claim is approved.
   • If approved, claims are reimbursed based on the invoice, and the department/unit will receive the funds.
   • Provide RM the cost object for where the reimbursement should be deposited.
6. Need Help?
   • Contact Risk Management at any point with questions or for assistance.