Accountability
Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
- Accurately completes established protocols and adheres to schedules.
- Manages time effectively, meets deadlines, and achieves established goals and objectives.
- Assists in the establishment, accomplishment, and continuous evaluation of goals.
- Assumes responsibility for the accuracy of work processes and flow of multiple tasks.
- Assesses multiple demands and competing priorities and identifies necessary resources to handle critical work demands.
- Assumes responsibility for the actions and decisions of staff.
- Interprets, designs, and accepts responsibility for policies and processes.
- Removes obstacles to efficient use of resources.
- Sets and exemplifies high ethical standards and holds self and others accountable for conduct.
Adaptability
Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
- Seeks direction, responds positively and readily adapts to a change in the work environment.
- Changes behavior in response to feedback and learns from experience.
- Responds effectively to multiple demands.
- Functions effectively in uncertain or stressful situations.
- Balances and prioritizes competing needs and demonstrates/promotes flexibility in a changing environment.
- Anticipates and adjusts for environmental changes and emergent situations.
- Develops flexible resources to meet current and future needs.
- Acts as a change agent by promoting and embracing responsible change to further university mission.
- Balances university-wide initiatives with unit goals and provides direction for implementing necessary changes.
- Motivates staff to respond constructively to change.
Communication
Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
- Communicates in a clear and effective manner, using appropriate technology when applicable.
- Listens actively to evaluate situations and responds effectively and creatively.
- Listens and understands others, adjusting communication style to suit situation and audience.
- Assimilates information and communicates alternatives.
- Establishes contacts and works with them to assemble and disseminate information.
- Communicates to diverse constituents, ensuring that all forms of communication are clear, concise, and accurate.
- Represents the university and department in fostering internal and external partnerships and alliances.
- Evaluates communication strategies and fosters improvement and growth.
Customer/Quality Focus
Anticipates and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
- Demonstrates consideration, cooperation, and generosity in providing service.
- Comprehends customers' needs and works within appropriate guidelines and resources to meet those needs.
- Ensures quality of products and services provided.
- Anticipates internal and external customers' needs.
- Takes responsibility for addressing customer requests and follows through to resolution.
- Optimally addresses multiple and sometimes competing customer needs.
- Designs tools to evaluate quality of services.
- Reviews quality standards and recommends improvements accordingly.
- Anticipates issues and opportunities and acts as a resource for creative problem solving.
- Gathers input and analyzes, designs, evaluates, and implements quality process changes.
- Establishes the service philosophy for the organization.
Inclusiveness
Interacts appropriately with all business and community partners and members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
- Treats others with dignity and respect.
- Demonstrates a welcoming attitude at all times.
- Demonstrates sensitivity to the needs, concerns, and opinions of others.
- Incorporates inclusiveness into work products/services.
- Cultivates a broad and diverse network to exchange ideas and make decisions.
- Models inclusive behavior when interacting with staff, students, and the community.
- Values and promotes full utilization of workforce diversity.
- Successfully manages differences in primary language and culture.
- Encourages and promotes a work environment in which all individual differences are valued, respected, and welcomed.
- Seeks or provides resources to promote and support inclusiveness.
- Resolves complex issues by balancing needs of diverse groups.
Occupational Knowledge/Technology Orientation
Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
- Attains and maintains appropriate licenses and certifications.
- Demonstrates proficiency in use of common tools and technology of profession.
- Seeks advice for development of additional skills.
- Independently and proficiently applies occupational knowledge and skills in area of expertise.
- Explores, implements, and integrates new technologies.
- Demonstrates commitment to a continuing involvement in training, certification, and professional organizational activities.
- Explores current and emerging practices, trends, and theories in field through continuing education and involvement in professional organizations.
- Adopts technological advancements and facilitates mastery of occupational skills.
- Coordinates or acquires necessary resources to facilitate both short and long-term research goals.
- Provides leadership and expertise to unit, university, and professional colleagues by promoting new ideas and technology that benefit customers or the unit.
- Furnishes opportunities and resources for training and developmental activities.
Team Focus
Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
- Understands how individual job tasks, responsibilities and projects relate to the departmental goals.
- Participates actively and contributes personal knowledge, skills, and abilities to achieve team goals.
- Performs assigned duties and communicates status of progress to other team members.
- Respects contributions of all team members.
- Participates in the development of team goals.
- Cooperates with other units to attain common goals.
- Shares expertise and facilitates team interactions to achieve objectives.
- Assembles team based on strengths and talents of each individual.
- Rewards and recognizes the contributions of team members.
- Shifts team resources to optimize team performance.
- Commands resources necessary to perform team functions and accomplish goals while fostering an environment where teamwork is valued and rewarded.
- Considers university missions and strategies in developing and defining project objectives.
Leadership
Communicates personal vision and the university's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
- Acts as a resource, coach, and mentor.
- Serves as a role model, leading by example.
- Projects a positive image when representing the university.
- Sets appropriate personal and professional standards for self.
- Demonstrates ability to manage unit workload, employee relations and personnel functions.
- Identifies and removes barriers that reduce efficiency or effectiveness.
- Serves as an advocate for the interests and needs of the unit.
- Motivates others to accomplish unit goals.
- Recommends ways to integrate university's mission with unit services.
- Fosters an optimal working environment that recognizes and rewards success.
- Uses participatory decision making and encourages others to take initiative and reach their full potential.
- Monitors the unit's progress through competitive benchmarking.