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Accountability Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
  • Manages time effectively, meets deadlines, and achieves established goals and objectives.
  • Assesses impact of actions to avoid problems and interruption of services.
  • Accepts responsibility for failures and mistakes as well as accomplishments and successes.
  • Assesses multiple demands and competing priorities and identifies necessary resources to handle critical work demands.
  • Sets and meets commitments to achieve business objectives.
  • Accepts responsibility for outcomes while acting in a lead role.
  • Establishes realistic goals.
  • Sets and communicates high standards of performance for self and others.
  • Accepts responsibility for unit performance when acting in a management or supervisory capacity.
Adaptability Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
  • Readily adapts to change in work environment.
  • Changes behavior in response to feedback and learns from experience.
  • Adjusts priorities and tasks based upon customer needs and management direction.
  • Adapts to new technologies and strategies.
  • Functions effectively in uncertain or stressful situations.
  • Orchestrates operational changes.
  • Anticipates and assesses industry changes and modifies vision and direction of organization in response.
  • Serves as a change agent.
  • Anticipates and adapts IT plans to organizational or environmental changes.
Communication Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
  • Listens and understands others, adjusting communication style to suit situation and audience.
  • Notifies appropriate people in a timely manner with detailed, clear, concise, and logical documentation regarding issues and problems.
  • Obtains clarification of assignments and communicates ideas through proper channels.
  • Serves as information technology liaison to others regarding services and technical issues.
  • Demonstrates communication skills that enhance and encourage open dialogue without alienating others.
  • Communicates to diverse constituents, ensuring that all forms of communication are clear, concise and accurate.
  • Represents the university and department in fostering internal and external partnerships and alliances.
  • Selects the best method of communicating information to internal and external audiences.
  • Interprets university goals and serves as IT counsel to administration.
Customer/Quality Focus Anticipates, monitors, and meets the needs of customers and responds to them an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
  • Demonstrates consideration, cooperation and generosity in providing service.
  • Consistently follows established policies, procedures and guidelines for the benefit of the customer.
  • Takes responsibility for addressing customer requests by knowing who, what, when and where to contact for support and follows through to resolution.
  • Anticipates and proactively addresses the needs of customers.
  • Optimally addresses multiple and sometimes competing customer needs.
  • Recognizes and takes initiative to resolve problems and address issues.
  • Continually explores and appropriately implements new ways to support customers and improve quality.
  • Adapts services as customers' needs and technologies evolve.
  • Establishes the service philosophy for the organization.
Inclusiveness Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
  • Treats others with dignity, trust and respect.
  • Demonstrates openness and respect for other viewpoints.
  • Understands customer's perspective in relation to unit values, goals and objectives.
  • Cultivates a broad and diverse network to exchange ideas and make decisions.
  • Values and promotes full utilization of workforce diversity.
  • Uses tactful methods to gain acceptance of ideas or plans.
  • Ensures continuous and appropriate interaction with diverse groups of people.
  • Resolves complex issues by balancing needs of diverse groups.
  • Establishes an inclusive network to ensure success of long-range goals.
Occupational Knowledge/Technology Orientation Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).
  • Offers innovative ideas aligned with goals and objectives.
  • Explores, implements and integrates new technologies.
  • Maintains basic knowledge of information technologies, with increasing ability to apply theories and principles to analyze problems, explore alternatives and implement appropriate solutions.
  • Solves problems where precedents exist or refers appropriately.
  • Champions innovative ideas and initiatives to align IT strategic and unit goals and objectives with the university's goals.
  • Recognizes opportunities for change and researches new technologies in order to introduce new initiatives.
  • Maintains functional, working knowledge of information technologies, with demonstrated ability to apply theories and principles to analyze problems, explore alternatives and implement appropriate solutions.
  • Solves problems without precedent and escalates appropriately.
  • Champions innovative ideas and initiatives to influence university's IT strategy.
  • Researches, develops and directs the implementation of creative technological solutions.
  • Maintains advanced knowledge of information technologies, with demonstrated ability to integrate and apply theories and principles to analyze problems, explore alternatives and implement appropriate solutions.
  • Solves problems without precedent.
Team Focus Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust, and commitment.
  • Understands how individual job tasks, responsibilities and projects relate to the departmental goals.
  • Shares information and specialized skills to facilitate operations.
  • Contributes fair share of efforts toward team goals.
  • Develops and leads project teams. Implements departmental and project objectives.
  • Shares expertise and facilitates team interactions to achieve objectives.
  • Resolves conflicts and keeps team projects on schedule.
  • Considers university missions and strategies in developing and defining project objectives.
  • Promotes collaboration within the department and across departmental boundaries to implement university systems, applications and services.
  • Identifies project objectives through research on university's needs. Develops project priorities and timelines and communicates project status to the university community.
Leadership Communicates personal vision and the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.
  • Demonstrates increasing ability to manage unit workload, employee relations and personnel functions.
  • Acts as a resource, coach and mentor.
  • Demonstrates ability to manage unit workload, employee relations and personnel functions.
  • Identifies and removes barriers that reduce efficiency or effectiveness.
  • Encourages and supports others to take on added responsibility, authority and accountability.
  • Collaborates with academic and administrative leadership in planning strategic direction and ensuring the coordination of IT resources.
  • Monitors the unit's progress through competitive benchmarking.
  • Models high performance standards characterized by integrity, innovation and vision.