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Accountability – Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
  • Manages time effectively, meets deadlines, and achieves established goals and objectives.
  • Assesses impact of actions to avoid problems and interruption of services.
  • Accepts responsibility for failures and mistakes as well as accomplishments and successes.
  • Assesses multiple demands and competing priorities and identifies necessary resources to handle critical work demands.
  • Sets and meets commitments to achieve business objectives.
  • Accepts responsibility for outcomes while acting in a lead role. 
  • Establishes realistic goals. 
  • Sets and communicates high standards of performance for self and others.
  • Accepts responsibility for unit performance when acting in a management or supervisory capacity.
Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
  • Readily adapts to change in work environment.
  • Changes behavior in response to feedback and learns from experience.
  • Adjusts priorities and tasks based upon customer needs and management direction.
  • Adapts to new technologies and strategies.
  • Functions effectively in uncertain or stressful situations.
  • Orchestrates operational changes.
  • Anticipates and assesses industry changes and modifies vision and direction of organization in response.
  • Serves as a change agent.
  • Anticipates and adapts IT plans to organizational or environmental changes.
Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
  • Listens and understands others, adjusting communication style to suit situation and audience.
  • Notifies appropriate people in a timely manner with detailed, clear, concise, and logical documentation regarding issues and problems.
  • Obtains clarification of assignments and communicates ideas through proper channels.
  • Serves as information technology liaison to others regarding services and technical issues.
  • Demonstrates communication skills that enhance and encourage open dialogue without alienating others.
  • Communicates to diverse constituents, ensuring that all forms of communication are clear, concise and accurate.
  • Represents the university and department in fostering internal and external partnerships and alliances.
  • Selects the best method of communicating information to internal and external audiences.
  • Interprets university goals and serves as IT counsel to administration.
Customer/Quality Focus – Anticipates, monitors and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
  • Demonstrates consideration, cooperation and generosity in providing service.
  • Consistently follows established policies, procedures and guidelines for the benefit of the customer.
  • Takes responsibility for addressing customer requests by knowing who, what, when and where to contact for support and follows through to resolution.
  • Anticipates and proactively addresses the needs of customers.
  • Optimally addresses multiple and sometimes competing customer needs.
  • Recognizes and takes initiative to resolve problems and address issues.
  • Continually explores and appropriately implements new ways to support customers and improve quality.
  • Adapts services as customers' needs and technologies evolve.
  • Establishes the service philosophy for the organization.
Inclusiveness – Interacts appropriately with all business and community partners, and members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.
  • Treats others with dignity, trust and respect.
  • Demonstrates openness and respect for other viewpoints.
  • Understands customer's perspective in relation to unit values, goals and objectives.
  • Cultivates a broad and diverse network to exchange ideas and make decisions.
  • Values and promotes full utilization of workforce diversity.
  • Uses tactful methods to gain acceptance of ideas or plans.
  • Ensures continuous and appropriate interaction with diverse groups of people.
  • Resolves complex issues by balancing needs of diverse groups.
  • Establishes an inclusive network to ensure success of long-range goals.
Occupational Knowledge/Technology Orientation – Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment and processes).
  • Offers innovative ideas aligned with goals and objectives.
  • Explores, implements and integrates new technologies.
  • Maintains basic knowledge of information technologies, with increasing ability to apply theories and principles to analyze problems, explore alternatives and implement appropriate solutions.
  • Solves problems where precedents exist or refers appropriately.
  • Champions innovative ideas and initiatives to align IT strategic and unit goals and objectives with the university's goals.
  • Recognizes opportunities for change and researches new technologies in order to introduce new initiatives.
  • Maintains functional, working knowledge of information technologies, with demonstrated ability to apply theories and principles to analyze problems, explore alternatives and implement appropriate solutions.
  • Solves problems without precedent and escalates appropriately.
  • Champions innovative ideas and initiatives to influence university's IT strategy.
  • Researches, develops and directs the implementation of creative technological solutions.
  • Maintains advanced knowledge of information technologies, with demonstrated ability to integrate and apply theories and principles to analyze problems, explore alternatives and implement appropriate solutions.
  • Solves problems without precedent.
Team Focus – Works cooperatively and effectively with others to achieve common goals. Participates in building a group identity characterized by pride, trust and commitment.
  • Understands how individual job tasks, responsibilities and projects relate to the departmental goals.
  • Shares information and specialized skills to facilitate operations.
  • Contributes fair share of efforts toward team goals.
  • Develops and leads project teams. Implements departmental and project objectives.
  • Shares expertise and facilitates team interactions to achieve objectives.
  • Resolves conflicts and keeps team projects on schedule.
  • Considers university missions and strategies in developing and defining project objectives.
  • Promotes collaboration within the department and across departmental boundaries to implement university systems, applications and services.
  • Identifies project objectives through research on university's needs. Develops project priorities and timelines and communicates project status to the university community.
Leadership – Communicates the university's vision in ways that gain the support of others. Mentors, motivates and guides others toward goals.
  • Demonstrates increasing ability to manage unit workload, employee relations and personnel functions.
  • Acts as a resource, coach and mentor.
  • Demonstrates ability to manage unit workload, employee relations and personnel functions.
  • Identifies and removes barriers that reduce efficiency or effectiveness.
  • Encourages and supports others to take on added responsibility, authority and accountability.
  • Collaborates with academic and administrative leadership in planning strategic direction and ensuring the coordination of IT resources.
  • Monitors the unit's progress through competitive benchmarking.
  • Models high performance standards characterized by integrity, innovation and vision.